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Apprentice Business Administrator in Lettings Reardon Properties Ltd

Great opportunity for a local person that wants to be involved within an administrative role within the property and lettings industry. Duties will include daily management of properties, answering phones dealing with enquiries and clients face to face. Incentives will also be provided for new properties taken on by the apprentice.

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Closing date: 04 Feb 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 9.00am - 5.00pm with one hours unpaid lunch break.

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    07 Feb 2022

  • Date posted

    17 Dec 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

This is a customer-facing role with responsibility to secure successful property letting.

Your roles and responsibilities will include:

  • Advising clients about the letting process and rents.
  • Deal with end of tenancy procedures
  • Check and log incoming rental payments
  • Pay landlords the rent each month
  • Organise viewings
  • Selecting responsible, reliable tenants.
  • Organise gas safety, energy performance and electrical safety certificates/inspections
  • Efficiently deal with Landlord and Tenant enquiries
  • Registering applicants
  • Feedback to Landlords, Tenants and Applicants following viewings
  • Organising maintenance with various contractors, handymen, gas engineers, window fitters, roofers etc.
  • Deal with references
  • Register, protect and return deposits
  • General Administrative duties
  • Customer Services based duties
  • Taking and receiving telephone calls/messages
  • Dealing with queries and enquiries from clients and processing these
  • Managing files
  • Send emails/letters
  • Sales and marketing - marketing available properties including taking photos, drawing up floorplans and descriptions of new properties.
  • Carrying out property research, including marketing procedures through portals, websites and various databases.
  • Attend various landlord and network meetings

To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.

To use appropriate communication and interpersonal skills such as active listening

You will be required to know how to manage the relationship with the customer.  Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.

Appropriate use of social media sites, i.e. Facebook, Twitter, LinkedIn, and smartphone applications

The role will include other responsibilities which will develop as the business grows.

Requirements and prospects

Desired skills

  • Good communication skills
  • Good level of spoken English
  • Good IT skills
  • Ability to deal with people and provide good levels of customer service
  • Self-motivated
  • Good telephone manner
  • The ability to build good working relationships with a wide range of people
  • Organisational skills
  • Personable
  • Have a full UK driving licence and use of own car (we pay mileage at 25p a mile) or be near to passing their test with their own car.
  • Ability to solve problems
  • Keep calm in a stressful situation
  • Knowledge of Outlook, Word, Excel etc.

Personal qualities

  • Punctual
  • Organised
  • Independent
  • Enthusiastic
  • Able to work independently and as a part of a team
  • Have a good sense of humour
  • Confident
  • Able to work under own initiative

Desired qualifications

  • GCSE maths and English or equivalent

Future prospects

  • Full time position

Things to consider

  • Have a full UK driving licence and use of own car (we pay mileage at 25p a mile or be near to passing their test with their own car
  • When completing your application, please ensure that you research the role and organisation and that your application is based around what the employer is looking for. This is your opportunity to tell the employer about you, your strengths and make them want to interview you
  • It’s vital that you check spelling and grammar prior to sending the application across. Poor grammar and spelling could result in the employer rejecting your application
  • Smart casual attire

About the employer

Small family run Sales and Lettings agent in Swale.

We manage around 100 tenancies in Swale, Kent. These are made up of both commercial and residential properties. We embrace new technology and utilise it in our business to help with the day to day running of the properties. Property sales is a small part but an ever growing one. We are also actively involved in various development projects locally.


Reardon Properties Ltd


154A London Road


ME10 1QB

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Additional location information

The Underpass Rear of 154 London Road


Training provider


Applications for this apprenticeship are being processed by Davidson Training (UK) Ltd


Lorraine Bunyard 07951480169

  • Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Qualification
  • Full on-the-job training will be delivered
  • Off-the-job training will be supported by our Training Provider – Davidson Training UK Ltd
  • You will also complete the Functional Skills in maths and English up to and including Level 2 (if you already do not hold the equivalent)
  • We’d be happy to put the successful applicant on the London Landlord Accreditation Scheme (LLAS) to gain an accreditation as a badge of good practise which is industry recognised

Apprenticeship standard

Business administrator

Level 3 (A level)

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