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Business Administration Apprentice TYNESIDE HOME IMPROVEMENTS LIMITED

Tyneside Home Improvements are a building services company based in Jarrow, and they are seeking to appoint an Apprentice in Business Administration, to provide existing customers and potential customers a positive experience which reflects the standard of the business.

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Closing date: 07 Oct 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 9am – 5pm (30 min unpaid lunchbreak)

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    17 Oct 2022

  • Date posted

    09 Dec 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Reporting to the Operations & Customer Relationship Manager the successful candidate will perform the following duties:

  • Answering customer enquiries via email and telephone.
  • Maintaining contact with customers throughout the sales and installation process to ensure any queries or issues that they may have, are reported to the relevant managers and quickly dealt with.
  • Undertake office reception duties which will include answering the telephone and re-directing calls to colleagues.
  • Updating databases to reflect any contact with customers.
  • Maintaining records in accordance with company working procedures.
  • Providing administration support to colleagues.
  • Taking customer payments.
  • Assisting with the development of social media marketing tasks.
  • Assisting with gathering customer reviews and content for social media and online marketing.
  • Undertaking other administration duties relevant to the role.

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the role may develop other responsibilities over time.

Requirements and prospects

Desired skills

  • Good communication skills
  • IT skills
  • Ability to work alone and in a team

Personal qualities

  • Polite
  • Friendly
  • Confident
  • Personable

Desired qualifications

English & Maths (Grade A – C or 4 – 9)

Future prospects

Possibilty of full time employment on successful completion of apprenticeship.

About the employer

Tyneside Home Improvements (THI Home) has been supporting Newcastle & North East England for over 10 years with all types of home improvement projects

We are committed to providing our customers with the highest quality of service and we believe that the key to achieving this is to recruit enthusiastic, talented people with the right skills, knowledge, attitude, and behaviour.




hanlon court unit 2


NE32 3HR

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Training provider


Applications for this apprenticeship are being processed by Gateshead College


Emily Jefferson

You will work towards the Level 3 Business Administrator standard with Gateshead College and functional skills Maths, English and IT, if required.

Apprenticeship standard

Business administrator

Level 3 (A level)

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