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Apprentice Support Technician BT

Our network is at the heart of everything we do; from sending a text, to air traffic control systems. It’s constantly evolving, and we’re at the forefront of technology for the next generation of cutting-edge mobile networks and services. Our Network Engineer apprentices play a key part in making sure that continues.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022

Apprenticeship summary

  • Annual wage

    £16,422.00

  • Working week

    Shifts TBD.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Sep 2022

  • Date posted

    09 Dec 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001800428

  • Positions

    7 available

Our network is at the heart of everything we do; from sending a text, to air traffic control systems. It’s constantly evolving, and we’re at the forefront of technology for the next generation of cutting-edge mobile networks and services. Our Network Engineer apprentices play a key part in making sure that continues.

  • Your role in our team will be to ensure our services are monitored and supported in the live environment, whilst also ensuring effective fault resolution and change management
  • You’ll be managing different services across our networks, ensuring that our customers have the very best experience
  • Not only that, you’ll have the opportunity to get involved in the delivery of exciting, new services and ensuring that these are fit for operational support
  • You’ll be taught job specific skills such as how to follow operational processes to ensure: that services can be monitored, that incidents are resolved quickly through problem solving, and that changes to services are managed effectively
  • An understanding of how Service Management is key to this process
  • Because we believe in placing the customer at the heart of everything we do, you’ll learn about things such as human-centred design and agile ways of working
  • You’ll also work with our customers directly, helping both technical and non-technical users alike, to install and maintain computer networks, as well as offer technical support to users where necessary

Requirements and prospects

Desired skills

  • Bold decision maker        
  • Inspiring communicator                                                                 
  • Collaborative partner                                
  • Change agent                                
  • Commercial thinker

Personal qualities

  • Solution focused     
  • Customer champion 

Desired qualifications

  • You’ll need to achieve five GCSEs at grades 4 – 9 (GCSE C or above), including English language and maths
  • Equivalent qualifications are accepted
  • Please note: All of our apprentice schemes are subject to eligibility criteria

Future prospects

  • Ability to assimilate into a permanent role with the BT Group on completion of the apprenticeship

About the employer

BT is the world’s most established communications company, employing over 90,000 people across 180 countries, which offers a world of possibilities for all globally. We help people to communicate anywhere, at any time and with any technology they want.

Known as a major technology player who pioneers the digital advances that shape and drive the information age, BT help people create, collaborate and communicate better than ever before.

In the UK we are a leading communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector.

Employer

BT

Address

2620 The Quadrant

Aztec West

Almondsbury

Bristol

BS32 4AQ

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Training

Training provider

BT

Applications for this apprenticeship are being processed by BT

Contact

apprentice.recruitment@bt.com

As a Support Technician, you’ll study for a Level 3 apprenticeship called Information Communication Technician.

  • Your apprenticeship will last for 18 months.  
  • You’ll spend a minimum of 20% of your time learning and studying. 

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022