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Apprentice Resourcing Customer Service Associate - Field Service BT

Our Field Service Resourcing team is responsible for ensuring that we have the right people, in the right place, at the right time to ultimately provide a brilliant experience for our customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022

Apprenticeship summary

  • Annual wage

    £16,422.00

  • Working week

    Shifts TBC.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Sep 2022

  • Date posted

    09 Dec 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001800427

  • Positions

    2 available

Our Field Service Resourcing team is responsible for ensuring that we have the right people, in the right place, at the right time to ultimately provide a brilliant experience for our customers.

Resourcing Customer Service Associates support our Field Service Function and building relationships is key! No two days will be the same – as will no two conversations. Whether it’s talking to our customers, our engineers, or our internal teams you’ll need to be forward thinking and proactive making sure we hit deadlines and provide a brilliant customer experience.

  • You make sure we meet our contractual obligations with the customers, driving customer satisfaction
  • You’ll learn about all our different products and services, and how they can help our customers, and channel this into the service you give them
  • We’ll teach you how to listen, how to keep calm under pressure and how to relate to your customers, so you can really work out what is best for them
  • You’ll make sure that in the end, they have a great experience with us

Requirements and prospects

Desired skills

  • Bold decision maker        
  • Inspiring communicator                                                                 
  • Collaborative partner                                
  • Change agent                                
  • Commercial thinker

Personal qualities

  • Solution focused     
  • Customer champion 

Desired qualifications

  • No formal qualifications are required to join our programme, however a good level of literacy and numeracy would be a distinct advantage.  
  • Please note: All of our apprentice schemes are subject to eligibility criteria

Future prospects

  • Ability to assimilate into a permanent role with the BT Group on completion of the apprenticeship

About the employer

BT is the world’s most established communications company, employing over 90,000 people across 180 countries, which offers a world of possibilities for all globally. We help people to communicate anywhere, at any time and with any technology they want.

Known as a major technology player who pioneers the digital advances that shape and drive the information age, BT help people create, collaborate and communicate better than ever before.

In the UK we are a leading communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector.

Employer

BT

Address

The Balance

2 Pinfold Street

Sheffield

S1 2GU

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Training

Training provider

BT

Applications for this apprenticeship are being processed by BT

Contact

apprentice.recruitment@bt.com

As an Apprentice Customer Service Associate, you’ll study for a Level 2 apprenticeship, called Customer Service Practioner.

  • Your apprenticeship scheme will last for 18 months
  • You’ll spend a minimum of 20% of your time learning and studying
  • You’ll need to complete one “study work” day a week

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022