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Managed Practice Apprentice BT

As a Managed Practice Apprentice, you’ll be responsible for overseeing the management of a number of time bound complex projects to agreed performance targets, budgets and timescales. Now, that might sound like a lot, but don’t worry, we’ll help teach you the skills you need to succeed.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Sep 2022

  • Date posted

    09 Dec 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • You’ll need to help deliver work that we have been contracted to complete by our customers – and keeping them happy is really important. Part of that will mean making sure you’re work, and projects are delivered on time and within budget and making sure you enable to expected business benefits. This will mean successfully balancing all the risks, issues and dependencies throughout the work
  • You’ll work with lots of different teams, inside and outside of our company. You’ll need to have strong communication skills and be able to build relationships with stakeholders and customers quickly, making sure everyone you work with has a great experience
  • In additions, you’ll also need to be organised, keeping on top of all your different projects and deadlines. This may seem challenging but don’t worry, our team is comprised of Subject Matter Experts who you’ll get to learn from every day and bring you up to speed

By the end of your apprenticeship, you’ll have strong analytical and commercial skills and be able to help the business make decisions in a really critical role.

Requirements and prospects

Desired skills

  • Bold decision-making skills
  • Inspiring communication skills

Personal qualities

  • Solution focused     
  • Customer champion 
  • Collaborative partner
  • Change agent
  • Commercial thinker

Desired qualifications

5 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English Language.

Future prospects

Ability to assimilate into a permanent role with the BT Group on completion of the apprenticeship.

Things to consider

Please note:

All of our apprentice schemes are subject to eligibility criteria.

About the employer

BT is the world’s most established communications company, employing over 90,000 people across 180 countries, which offers a world of possibilities for all globally. We help people to communicate anywhere, at any time and with any technology they want.

Known as a major technology player who pioneers the digital advances that shape and drive the information age, BT help people create, collaborate and communicate better than ever before.

In the UK we are a leading communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector.





Newgate Street



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Training provider


Applications for this apprenticeship are being processed by BT


You’ll study a Level 3 Customer Service Specialist apprenticeship standard.

Your apprenticeship scheme will last 18 months and 20% of your working hours will be dedicated to studying. 

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022