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Apprentice Customer Service - Future Service BT

BT is much bigger than broadband and phone lines. We provide telecoms, security and IT solutions to lots of businesses, from small, independent companies to FTSE 100 corporations.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022

Apprenticeship summary

  • Annual wage

    £16,422.00

  • Working week

    37.5 hours, days and times to be confirmed

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Sep 2022

  • Date posted

    09 Dec 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001800176

  • Positions

    6 available

BT is much bigger than broadband and phone lines. We provide telecoms, security and IT solutions to lots of businesses, from small, independent companies to FTSE 100 corporations.

  • As one of our Future Service associates, you’ll be a problem solver for our customers. When someone gets in touch, you’ll be their first point of call, so you’ll need to make sure you’re following correct contact validation procedures
  • Our customers are important to us, so we always aim to resolve any issues they have the first time they contact us. This might be a simple question, or you might need to use diagnostic techniques to identify the root cause of the problem
  • You’ll book service requests with suppliers and keep customers informed with all the relevant information
  • You’ll also make sure everything is recorded and documented correctly, so we’ve got good quality insight captured for all customer calls and faults

To do this, we’ll help you develop your interpersonal skills, knowledge and ability to help the customer. You’ll learn how to have great conversations and be empowered to wow our customers. It’s a constant learning curve, finding out lots of new and useful skills that you can use in your day-to-day job and beyond. 


Requirements and prospects

Desired skills

  • Bold decision maker        
  • Inspiring communicator                                                                 
  • Collaborative partner                                
  • Change agent                                
  • Commercial thinker

Personal qualities

  • Solution focused     
  • Customer champion 

Desired qualifications

  • No formal qualifications are required to join our programme, however a good level of literacy and numeracy would be a distinct advantage
  • Please note: All of our apprentice schemes are subject to eligibility criteria

Future prospects

  • Ability to assimilate into a permanent role with the BT Group on completion of the apprenticeship

About the employer

BT is the world’s most established communications company, employing over 90,000 people across 180 countries, which offers a world of possibilities for all globally. We help people to communicate anywhere, at any time and with any technology they want.

Known as a major technology player who pioneers the digital advances that shape and drive the information age, BT help people create, collaborate and communicate better than ever before.

In the UK we are a leading communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector.

Employer

BT

Address

Lancaster House

Old Hall Street

Liverpool

L3 9PY

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Training

Training provider

BT

Applications for this apprenticeship are being processed by BT

Contact

apprentice.recruitment@bt.com

As an Apprentice Customer Service Associate, you’ll study for a Level 2 apprenticeship, called Customer Service Practitioner.

Your apprenticeship scheme will last for 18 months and 20% of your working hours will be dedicated to studying. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022