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Customer Service Apprentice Optus Resin Technology Ltd

We are looking to recruit a Customer Service Apprentice to provide a professional business administrative and customer service function as part of an administration team. The successful candidate will undertake training and development to work towards completing a Level 2 Customer Service Practitioner apprenticeship standard.

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Closing date: 29 May 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 09:00 - 17:00

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    30 May 2022

  • Date posted

    08 Dec 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties within the role include:

  • Meeting and greeting visitors
  • Answering and directing phone calls
  • Ordering of office supplies
  • Being a point of contact for a range of staff and suppliers
  • Processing and directing mail and incoming packages or deliveries
  • Writing and issuing emails to staff and suppliers on behalf of staff
  • General office duties including filing, photocopying and refreshments
  • Placing orders with suppliers
  • Arranging national and international transport including the additional paperwork
  • Updating documents relating to Health and Safety and ISO 9001 certification
  • Possibility of training in Quick Books and then Oracle NetSuite software and Teams/Zoom etc.

Requirements and prospects

Desired skills

  • Confident on Excel/Word
  • Previous experience of working in an office or an office-like environment
  • Confident on the phone
  • Confident over email using formal language
  • Ability to work under pressure and prioritise tasks
  • Excellent communication skills

Personal qualities

  • Honest
  • Diligent and organized
  • Punctual
  • Flexible
  • Team player
  • Technologically competent

Desired qualifications

  • Grade C/4 or above in GCSE maths and English (or equivalent)

Future prospects

  • We have opportunities to move into a full-time position in the Administration team and beyond

About the employer

Optus Resin is one of the UK’s leading manufacturers of high performance polyurethane and epoxy resin-based flooring systems, selling to a global network of resin contractors.

Established in 1999, but recently acquired by one of our largest overseas customers, our products are manufactured to the highest standards, and applied worldwide in a wide range of industries
including automotive, food production, and aerospace buildings.

Our product driven approach, manufacturing capabilities and buying power enables our experienced team to produce high quality products at very competitive prices. Combined with our unrivaled commitment to customer service, Optus Resin is proud to be at the forefront of the industry.


Optus Resin Technology Ltd



Tarran Way North


CH46 4UA

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Training provider


Applications for this apprenticeship are being processed by Wirral Metropolitan College

Level 2 Customer Service Practitioner Apprenticeship Standard, including:

  • Level 2 Diploma for Customer Service Practitioners
  • Knowledge, Skills and Behaviours
  • Level 1/2 Functional Skills English (if required)
  • Level 1/2 Functional Skills Maths (if required)
  • End-Point Assessment

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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