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Receptionist Apprentice Long Clawson Medical Practice

Receive, assist and direct patients and visitors in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, without breaching any confidentiality guidelines. Provide general assistance to the Practice team and project a positive and friendly image.

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Closing date: 21 Jan 2022

Apprenticeship summary

  • Weekly wage

    £187.50

  • Working week

    Monday - Friday 8.00am - 6.30pm

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    31 Jan 2022

  • Date posted

    07 Dec 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001799879

  • Positions

    1 available

Job Responsibilities:

  • To have a thorough knowledge of all Practice procedures
  • To work in accordance of written protocols
  • Pulling/filing notes for surgeries and update as necessary
  • Filing post in medical records
  • Fax and photocopy as requested
  • Scanning medical records into patients records and sending tasks to GPs
  • Receiving patients consulting with members of Practice team and allocate them to the appropriate clinical list
  • Be able to cover all Reception positions as necessary

Appointments:

  • Process appointment requests for future appointments from patients by telephone and in person
  • Deal with visit requests

Computer:

  • Registrations of new patients -  computer data entry and medical records
  • Process patients change of address - computer data and medical records (have knowledge of Practice area)
  • Process repeat prescription request in accordance with Practice guidelines

Telephone:

  • Answer all telephone calls coming into Reception in a courteous manner and forward the telephone call to the appropriate department

Other Tasks:

  • Clear rooms after surgeries
  • Ensure building security - have thorough knowledge of doors/windows/alarm
  • Make refreshments for doctors

Requirements and prospects

Desired skills

  • Experience of using own initiative
  • Excellent communication skills (written and verbal)
  • Excellent attention to detail
  • Clear, polite telephone manner
  • Communicate effectively with other team members - Communicate effectively with patients and carers
  • Recognize people's needs for alternative methods of communication and respond accordingly

Personal qualities

None specified.

Desired qualifications

A*-D/9-3 GCSE in maths and English (or equivalent e.g. Functional Skills L1).

Future prospects

Possible permanent position on the completion of the apprenticeship.


About the employer

Long Clawson medical practice is conveniently located in the centre of Long Clawson Village.

They are friendly and dedicated to meeting the different needs of their patients, providing healthcare to the surrounding community.

Employer

Long Clawson Medical Practice

Address

The Sands, Long Clawson

Melton Mowbray

LE14 4PA

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Training

Training provider

NOTTINGHAM COLLEGE

Applications for this apprenticeship are being processed by Nottingham College

Contact

Nottingham College Apprenticeship Team

Customer Service Practitioner Standard Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

  • Functional Skills level 1/2
  • Please click on the link above for more information regarding
  • End Point Assessment

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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