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Apprentice Customer Care Agent Europcar

An exciting opportunity to start a fantastic career with one of the worlds largest car rental companies on their sought after and industry leading apprenticeship programme. If you are dynamic and ambitious, apply now!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Jun 2022

Apprenticeship summary

  • Weekly wage

    £250.00

  • Working week

    40 hours per week; shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    20 Jun 2022

  • Date posted

    07 Dec 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001799516

  • Positions

    7 available

The Business Services Department based at Europcar’s Leicester Support Centre focuses on providing a professional reservation, rental management and complaint handling service to our consumer and key account customers, as well as providing administrative support to other business units.

Our Customer Care Agents will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey. Managing a wide variety of contact methods and using various systems and customer platforms, the multi-skilled, cross-functional Customer Care Agent will ensure an exceptional level of service is provided to all internal and external customers, whilst working in line with Europcar’s policies and procedures.

KEY COMPETENCIES

Main Tasks and Responsibilities:

  • To understand and observe the Company’s Policies, following all operational procedures and working instructions applicable to the job
  • To understand and work in accordance with Europcar Group's Vision, Mission and Values
  • To maintain a high quality of Customer Service recognising the Company’s ‘One objectives’
  • Establish and maintain a good working relationship with all of our internal and external customers
  • Placing reservations via phone or email utilising multiple applications and/or providing reservation support to those using direct hire sites
  • Assisting our customers during their live rental
  • Providing post rental support through proactive complaint management
  • Provide technical support where necessary
  • To act as the day-to-day liaison for the Customer and Europcar branches to ensure smooth running of our services
  • Ensuring contractual SLAs are exceeded as specified within our T&Cs and Corporate contracts
  • Complete security of all Europcar policies and rental rates
  • Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity
  • Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area
  • To complete any other reasonable duties requested by your Team Leader and/or Line Manager
  • The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills

Requirements and prospects

Desired skills

  • Excellent administrative skills, communication and attention to detail
  • First class IT - knowledge of all Microsoft and Google packages
  • Able to work using own initiative as well as ability to work within a team
  • Excellent communication skills
  • Can demonstrate assertive behaviour to ensure all responsibilities are completed
  • Practically minded: able to roll sleeves up and get stuck in
  • Work well under pressure and achieve deadlines: excellent time management
  • Take responsibility - for all tasks and duties designated to yourself or your team

Personal qualities

  • Customer centric attitude
  • Confidence to work across all levels of the business
  • Highly results driven
  • Available to work overtime should it be required - even at short notice
  • High quality standards

Desired qualifications

GCSE or equivalent maths and English at grade 4/C or above desirable but not essential.

Future prospects

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become and be considered as a permanent member of Europcar.


About the employer

Why choose Europcar?

We operate car sharing services to help cut pollution and congestion in cities. We help businesses keep their people on the road in low emission vehicles and we’re adding more electric vehicles every day. We supply the vans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions.

Everyone counts at Europcar. During the pandemic we stayed open – supporting people and organisations delivering essential services. Now we are building our operations for growth. Part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success.

Employer

Europcar

Address

1 Great Central Square

Leicester

Leicester

LE1 4PJ

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Training

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Applications for this apprenticeship are being processed by Learning Skills Partnership

Contact

Holly Parkinson 07432840539 holly.parkinson@lsprecruit.com

Customer Service Specialist Level 3.

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Jun 2022