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Technical Engineer Apprentice IT DESK (UK) LIMITED

We are looking for new talent to join our ever-growing team, as a junior helpdesk engineer, you will be the first point of contact for all support tickets logged. You will be able to work well within a team and be able to work on your own and you will be confident in communicating via the phone, chat, or email

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 May 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am- 5.30pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    10 Jun 2022

  • Date posted

    07 Dec 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • Manage your own diary
  • Manage tickets assigned to you
  • Report to the Team Leader
  • Monitor own SLA
  • Liaise with customers
  • Take inbound calls for support
  • Assign tickets raised for support via email
  • Attend any training necessary
  • Meet KPI’s

Requirements and prospects

Desired skills

  • Windows desktop repair and configuration
  • Basic TCP/IP knowledge and an understanding of networking
  • Able to log tickets onto the helpdesk system and take detailed notes in relation to a fault
  • Excellent written and verbal communication skills - needed for communicating with a wide range of people, both internally and externally
  • Good IT skills, including the use of spreadsheets
  • A professional manner and presentable appearance for meeting customers/clients
  • Initiative and good decision-making skills with the ability to work to deadlines
  • Provide assistance with other engineers
  • Hardware skills – able to rebuild desktops/laptops and reinstall operating systems
  • Able to diagnose and troubleshoot problems
  • Experience with using Microsoft 365 is preferable

Personal qualities

  • Good time management skills
  • Self-organization and the ability to be self-motivated in ticket management
  • An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates

Desired qualifications

5 GCSE’s (or equivalents) total:

  • English and maths grade D/3 or above
  • 3x grade 4/C or above in any subject

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

IT Desk is a multi-award-winning business and has been established since 2006 supporting businesses throughout South Yorkshire and beyond. Our role is to keep our client’s IT infrastructure operation and secure at all times. We a committed to delivering excellence in customer service to our customers.





Barnsley Road


S63 9NF

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Training provider


Applications for this apprenticeship are being processed by QA Limited

  • Level 3 Information communications technician Apprenticeship Standard
  • Functional Skills in maths and English if required

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 May 2022