Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Account Manager The Delivery Group Ltd

To support the Business Management (Sales) team through proactive management of individual accounts to ensure that account profitability and client satisfaction is maximised.

Sign in to apply

Closing date: 27 May 2022

Apprenticeship summary

  • Annual wage

    £18,000.00 - £22,000.00

  • Working week

    Either 8am- 4.15pm or 9am - 5.15pm, days TBD.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    20 Jun 2022

  • Date posted

    07 Dec 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Key Responsibilities and Tasks:

  • Proactively manage designated accounts in support of the Business Managers, ensuring client requirements are fully understood and translated into measurable and effective briefs
  • Proactively take responsibility of all client requirements and enquiries
  • To oversee and monitor individual client accounts, ensuring they run smoothly and that all problems are dealt with effectively
  • To communicate with designated accounts on a regular basis, liaising with the business manager when appropriate
  • To deal with any customer complaints in a timely fashion, ensuring a satisfactory resolution
  • To liaise with internal contacts and suppliers ensuring that all client projects are completed in a timely and cost-effective manner
  • To identify new business and up-selling opportunities
  • To support other members of the team when as and when required

Requirements and prospects

Desired skills

Technical skills:

  • Computer literate – a good working knowledge of Microsoft Office (Word, Excel, Outlook)
  • Ability to work on own initiative with a desire to succeed / lateral thinking
  • Excellent communication skills, both oral and written
  • Ability to work within a team environment


[ Desirable]

  • Relevant experience in an account management role 
  • Experience/awareness of mailing house operations 
  • Awareness/knowledge of the mailing industry 

Personal qualities

  • Ability to prioritise under pressure
  • Flexible attitude and approach
  • Excellent attention to detail

Desired qualifications

  • Educated to A level or equivalent

Future prospects

You will be supported with progression on completion of your apprenticeship. 

Things to consider

Phone use will be a big part of this role.

About the employer

Here at The Delivery Group we specialise in mail distribution services. We operate a national and international network of e-commerce and specialist mail services.

Whether you are a large corporate or an SME finding your feet in the world of logistics, The Delivery Group offer flexible, tailored solutions that can adapt to your business needs. Our continued investment into technology and automation enables us to offer exceptional value and leading customer service.

  • Sustainable solutions
  • Exceptional market value
  • Leading customer service standards

We deliver over a billion items a year. Each of our customers work with a dedicated account manager.


The Delivery Group Ltd


Unit G8

Bolingbroke Way



BS34 6FE

You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE


Elaine Baillie 07920181729

SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator.

The standard is assessed by a range of methods to meet all the knowledge, skills and behaviours. Evidence will be collated within a portfolio of evidence. To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria. College attendance for the delivery of the Diploma is mandatory for all apprentices.

Units-Level 3 Diploma for the Business Administrator.

  • Principles of business administration
  • Personal and professional development
  • Managing performance
  • Your organisation
  • Communication in a business environment
  • Project management
  • ICT for business

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.