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Business Administrator Apprenticeship Level 3 National Youth Theatre of GB

This new role is being introduced as we open our redeveloped building, and it becomes a public-facing venue for the first time. The Venue Operations Apprentice will be an important part of the team that makes the building user-friendly, welcoming, inclusive, accessible, safe and a place where young people can learn, grow and find their voices.

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Closing date: 24 Jan 2022

Apprenticeship summary

  • Annual wage


  • Working week

    37.5 hours minimum, Tuesday to Saturday between 9.00 am to 5.30 pm

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    14 Feb 2022

  • Date posted

    09 Dec 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

The main purpose of this new fixed-term apprenticeship is to support the Venue Operations Manager and the NYT wider team in the running of the new National Production House for Young People.  Our newly renovated and extended rehearsal rooms, studio and theatre on the Holloway Road are dedicated professional practice and learning spaces for children and young people in learning about the creative industries, acting and backstage technical roles. The successful applicant will play a key role in ensuring the charity continues to be innovative, accessible, welcoming and dynamic in working with a range of visitors, users and commercial contacts and in encouraging young audiences and participants for our work. We want to reach more young people from a wider set of backgrounds each year through our drop-in tasters, accredited courses, weekend programmes, open workshops and ticketed productions as well as the work we do with external companies who hire our spaces. 

The apprentice will work closely with the Executive Director, Director of Finance and Operations, our Venue Operations Manager, Buildings team, and full staff team. NYT also employs multiple freelance associates to deliver our programme in London and nationally alongside extensive partnerships and specialist agencies on specific projects. The Apprentice will work to enhance the experience of all visitors to NYT in person, online, by phone to trouble shoot, to offer a consistent voice for regular enquires and to ensure a high standard of visitor experience with repeat visitors. 

Key Responsibilities and Opportunities:

  • Support the Venue team at NYT to ensure the best visitor experience for all our users
  • To be the first line of enquiry for all visitors about NYT services, programmes, hires, events and to support the customer and visitor experience
  • Work with the Venue team to support venue management and manage multiple simultaneous programming whether hires, school visits, rehearsals, workshops or publicly bookable events
  • Provide technical and operational support, setting up and clearing down for events across the venue
  • Support the management of props, costume and technical equipment
  • Support the management of soft and hard services for the venue
  • Assisting audience members, young people and parents as they arrive at the venue
  • Selling tickets and merchandise and processing ticket and room bookings and donations
  • Sharing information about NYT programmes and to guide users and visitors to our venue and through our online experiences
  • Support the achievement of our environmental policy and targets in ensuring that our spaces are efficiently used to minimise our carbon usage
  • Supporting customer services in general enquiries and correspondence
  • Supporting venue and general administration including data entry
  • Ensure our spaces are well presented and user ready for all occasions
  • Enable an inclusive, accessible welcome for all our visitors whether online or in person
  • Ensuring the highest standards of communication, correspondence, consistency and accuracy for all those encountering NYT and ensuring that their user journey is a positive one

Requirements and prospects

Desired skills

Previous experience is a strong advantage in a similar role, but above all it is the personality. You will be provided with training and help in every task you are undertaking.

Personal qualities

Essential and Desirable Skills and Experience.

This is an entry level role into the NYT team to support our Venue Operations and Visitor Services. Candidates must be able to evidence an aptitude for customer services.

  • A collaborative approach and willingness to listen
  • A strong understanding of and commitment to diversity in all its forms
  • A professional and personal commitment to Equality of Opportunity
  • An interest in the arts and creative sectors and the breadth of opportunities provided by NYT
  • The ability to work across both a Mac and PC systems and a basic understanding of regular software packages

Desired qualifications

GCSEs (or equivalent) in English and maths at grade 4 (equivalent to a C) or above are required. 

Future prospects

The employer is looking for the Apprentice to transition into a full-time member of staff.

Things to consider


To be eligible for this position that is funded with support from John Lyon’s Charity:

  • You must currently live in one of the following London Boroughs, and have been there for at least 2 years: Barnet, Brent, Camden, Ealing, Hammersmith & Fulham, Harrow, Kensington & Chelsea, Westminster, City of London
  • You must not be in education, employment or training
  • You must not be educated to degree-level or have been privately-educated

About the employer

National Youth Theatre is a pioneering youth arts charity that nurtures creative expression, personal wellbeing and skills development in young people aged 11-26 and has empowered hundreds of thousands of young creative people over the past 65 years. Since the 2020 lockdown the charity has supported over 20,000 young people, reached over 10million online audience members and engaged over 400 freelance artists in paid creative roles. In 2021 the charity will tour major venues and iconic sites around the UK with young talent centre stage, launch a new inclusive practice collective championing in-school drama to hundreds of disabled young people and employing 60 creative 18-24-year-olds on universal credit and open a transformed accessible Production House for Young People. The charity’s alumni includes some of the world’s most celebrated acting talent and award-winning backstage talent working globally at leading theatres, stadiums and events.


National Youth Theatre of GB



Holloway Road


N7 6LW

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Training provider

The JGA Group

Applications for this apprenticeship are being processed by The Jga Group


Heena Kareer 07868371252

  • Business Administrator Level 3 
  • Functional Skills in maths and English if required

Training to be provided by the JGA Group - 20% off-the Job Training.

Off-the-job training is defined as learning which is undertaken outside of the normal day-to-day working environment and leads towards the achievement of an apprenticeship. The off-the-job training is directly relevant to the apprenticeship standard.

What is included in the 20% off-the-job training?

  • Workshops once a month via remote delivery 
  • Study periods at allocated times every week i.e. One full day or two half days or shorter periods over the working week. (This will be discussed with the employer, apprentice and coach)
  • Theory - such as lectures, role-playing, online learning, simulation exercises or organisational training
  • Practical training apprentices wouldn’t usually do during the week - such as shadowing, mentoring, industry visits or competitions
  • Learning support and time spent writing assignments

New arrangements will be applicable during Covid19 period regarding 1 2 1 sessions.

Apprenticeship standard

Business administrator

Level 3 (A level)

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