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Aston Martin Parts Advisor Apprentice JARDINE MOTORS GROUP UK LIMITED

Aston Martin Sevenoaks are offering a fantastic opportunity for an Apprentice Parts Advisor practitioner with a Parts Pathway to join their busy workshop in London, Sevenoaks. Learning how to provide industry leading services to customers, working with a great team, but also able to work on own initiative.

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Closing date: today

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8:00am - 5:30pm, 1-hour lunch

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    29 May 2022

  • Date posted

    08 Dec 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001798949

  • Positions

    1 available

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing?

A dedicated pathway containing specialist training for Parts Advisor will run alongside the Standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.

You will cover:

A Parts Advisor will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop.

A qualified apprentice will be able to:

  • Be a confident first and last point of contact with customers
  • Take customer and workshop orders
  • Communicate effectively with both customers and the vehicle technicians
  • Manage customer complaints
  • Offer advice and guidance for vehicle care, warranty retention and warranty claims
  • Sales/advice for accessories and modifications
  • Collate information for CSI As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts

Once the apprenticeship is complete they will be able to:

  • Take orders from customers both face to face and over the phone
  • Maintain an ordered stock room and find parts from stock
  • Raise invoices
  • Liaise with other members of staff
  • Customers may include members of the public, service departments of dealerships, and garages
  • Advise on accessories and modifications

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Computer literate
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Meticulous attention to detail
  • The willingness to also undertake basic duties as part of training

Personal qualities

  • Passionate about the automotive industry
  • Forward thinking and keen to learn with an interest in development and progression
  • Take a pride in appearance
  • Hardworking
  • Punctual
  • Reliable
  • Ability to use own initiative
  • Must have a 'can do' attitude
  • Polite and courteous

Desired qualifications

4 GCSEs at A*-D/9-3 including maths and English Language (or equivalent).

Future prospects

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.


About the employer

Located in the leafy town of Sevenoaks, Kent, our Jardine Aston Martin Sevenoaks showroom offers premium customer service and hosts an expansive selection of Aston Martin cars. We've been supplying astute motorists with Aston Martins for years now, and our experience ensures that whether you require a new or pre-owned vehicle, we can help you to drive away in the car of your choice.

All of the team members at Aston Martin Sevenoaks have been trained to a high standard, in order to provide you with an excellent level of service. They'll know each Aston Martin model inside out and will be able to explain the merits of each to help you come to a decision. And our manufacturer-trained technicians are available at the Sevenoaks aftersales department to test all pre-owned cars and ensure that they are still functioning at their best.

Our showroom is instantly recognisable, because of its large size and elegant design. It fits a huge selection of Aston Martin's top models, and both new and pre-owned vehicles are available. If you are looking for an approved used car then you can choose from ex-demo, clearance, nearly new and pre-owned models, and we can guarantee that they've all been tested thoroughly to ensure their quality. The selection at Jardine Aston Martin regularly changes, so keep checking our website to discover the latest cars in stock, from the V8 Vantage Roadster to the new DB9 Coupé. At our Aston Martin Sevenoaks dealership, you can also take advantage of exclusive offers on our new and used cars, as well as our services. Like our selection of vehicles, the array of offers available often changes, and may be dependent on the season. If you choose to take ownership of one of our cars, we'll also offer a variety of payment options, to ensure that you receive a cost-effective offer in keeping with your budget.

As well as our sales department, we offer a Sevenoaks Aston Martin aftersales service. Should you need repairs or maintenance for your vehicle, you can rely on our manufacturer-trained technicians to carry out an excellent service.

Employer

JARDINE MOTORS GROUP UK LIMITED

Address

Unit 5

North Downs Business Park, Limepit Lane

Sevenoaks

TN13 2TL

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Training

Training provider

NOTTINGHAM COLLEGE

Applications for this apprenticeship are being processed by Nottingham College

Contact

Nottingham College Apprenticeship Team

The programme for the Level 2 Customer Service (Parts Pathway) Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College. Apprentice will be required to attend block release training 4 x per year.

Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship.

Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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