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Customer Service Advisor Apprenticeship Volvo Cars Tonbridge

The role of a vehicle service advisor is to provide each and every one of our customers with consistently high levels of service at every contact with our dealerships. For the right person, there is the opportunity to secure full-time employment and progress to higher level qualifications.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:30 - 17:30, however each of our retailers will have different requirements.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    22 Aug 2022

  • Date posted

    07 Dec 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001798731

  • Positions

    1 available

A Vehicle Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

  • Interpreting customer concerns and comments and liaising with technicians 
  • Booking/scheduling vehicle services 
  • Liaising with customers about any additional work required 
  • Estimating time and costs associated with repairs 
  • Handling customer complaints 
  • Responding to customer requests 
  • Tracking the vehicle through the workshop

Requirements and prospects

Desired skills

  • Problem-solving skills
  • Good communication skills

Personal qualities

  • Willingness to learn
  • Team working/working with others
  • The motivation for the role/automotive and engineering interest
  • Personal responsibility and career ownership

All of our opportunities receive a really good response and so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.

The Volvo Academy commits to supporting the development of its Apprentices technical, employability and broader personal development skills, to ensure they can progress and develop their career.

Desired qualifications

Prior attainment GCSEs at grades A*-C/9-4 (or equivalent) in maths and English. Predicated grades are accepted

In Scotland, applicants must have or be predicted to achieve National 4 or above in English and maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted. 

Equivalent grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key Skills Level 2
  • NVQs
  • Essential Skills (Wales)
  • Functional Skills Level 2
  • Core Skills (Scotland)

Future prospects

There are lots of opportunities to develop your career within our expanding business. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification.

This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles.


About the employer

About us here at HSF Group:

Volvo dealers since 1979, the HSF Group is a privately owned group with 5 retailers, in Guildford, Leatherhead, Orpington, Ticehurst & Tonbridge, selling exclusively Volvo cars. Across all of our dealerships we pride ourselves in being a niche, premium, purpose-driven brand, targeting consumers whose values align with our own.

We have a clear understanding that it is important to each and every one of our customers to invest in the right vehicle for them. With this in mind, we cater to every individual demand, ensuring the development of our products is meticulous as we appreciate that it is vital to connect on both an emotional and rational level before investing in one of our vehicles.

With Volvo's goal of Responsible Luxury at HSF Group we appreciate the global consumer shift towards more responsible consumption. It addresses the rapidly growing numbers of consumers who seek out and choose more sustainable options to suit their lifestyle. Volvo is redefining old-world interpretations of luxury with simplicity, sustainability and safety at core.

Volvo’s brand positioning is “responsible luxury for people who care”. This is an internal phrase that helps guide our brand building decisions as it is relevant to our target consumers, distinctive from our competition and credible for Volvo to truly deliver.

Employer

Volvo Cars Tonbridge

Address

Vale Rise

Tonbridge

TN9 1TB

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Training

Training provider

CALEX UK LTD

Applications for this apprenticeship are being processed by Volvo Training & Development Centre

Contact

Calex UK Recruitment recruitment.calexuk@gmail.com

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022