Customer Service Apprentice at Falmouth Library Falmouth Library
We are looking for a Customer Service Assistant to join our friendly team. The vacancy will suit an enthusiastic, friendly individual with a strong interest in books, reading and culture, who is willing to learn and develop excellent customer service skills.
Closing date: 28 Feb 2022
£159.50 - £329.00
Total hours per week: 37.00
Possible start date
07 Mar 2022
03 Dec 2021
Level 3 (A level)
You will be part of the front of house team at Falmouth Library and work alongside all staff in a supportive role.
You will provide frontline support for enquiries and library activities, both in person on site and virtually as required through Library Services’ various online tools and platforms. You will provide clerical support for all library functions and facilities with a focus on customer facing services as directed by the Library Manager.
You’ll be a people person with a strong interest in all things books and culture.
You’ll be a great communicator and will enjoy putting your excellent people skills to use to make every customer feel valued and welcome.
You’ll be a supportive team player, always willing to jump in and lend a hand, but you’ll also be happy to work on your own initiative when necessary.
You will have sound knowledge of Microsoft packages
You will have a flexible approach to working hours to include some Saturdays and occasional evenings.
You will be keen to learn new skills.
Main duties and responsibilities:
- Working within the library welcoming visitors.
- Answering the phone.
- Dealing with face to face enquiries.
- Shelving and checking and locating books.
- Assisting with the running of events and workshops.
- Assisting with general admin duties.
Requirements and prospects
- Computer and technically literate.
- Customer focused.
- Be able to problem solve and listen to others.
- Ability to prioritise work.
- Good communicator.
- Have confidence in speaking on the phone and face to face.
5 GCSE grade 4 or above (this equates to old level grade C).
These will be discussed during the apprenticeship.
Things to consider
The job will involve some Saturday working and the occasional evening.
This role will require ability for some manual handling.
About the employer
Falmouth Town Council is a local authority delivering a wide range of services to the community of Falmouth, named best coastal community at the 2016 Great British High Street Awards.
Falmouth Library delivers services as part of a wider network of devolved and retained libraries throughout the county.
Falmouth Library is in the centre of Falmouth and is easily accessible by all forms of transport. You will find us on The Moor, on the ground floor of the Municipal Buildings.
CORNWALL APPRENTICESHIP AGENCY LIMITED
Applications for this apprenticeship are being processed by Cornwall Apprenticeship Agency Limited
Lynne Dunn 01326211382 email@example.com
Level 3 Customer Service
Level 2 Maths and English (if applicable)
Customer service specialist
Level 3 (A level)
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