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Customer Service Apprentice Rosetone Event Hire Services

This is an amazing role where the successful candidate will learn all aspects of the business and move within the Administration, Sales and Marketing departments, learning a number of different skills, knowledge and behaviours to become an excellent customer service assistant.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Monday to Friday 8.00am - 5.00pm

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    01 Oct 2022

  • Date posted

    02 Dec 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001798225

  • Positions

    1 available

The successful applicant will be required to perform a number of roles, such as:

  • Answering and making calls to customers
  • Answering and making emails to customers and colleagues
  • Taking photos and producing marketing materials
  • Using social media to promote the company
  • General office administration duties
  • Producing invoices and worksheets

You will be working in a number of different areas within the business, from administration to marketing.


Requirements and prospects

Desired skills

  • Good attention to detail
  • Some customer service communication skills
  • Computer literate
  • Confident
  • Good communicator

Personal qualities

  • Good timekeeping
  • Not afraid to make a mistake
  • Honest

Desired qualifications

None required, however the successful candidate will work towards their Functional Skills in both maths and English if they have not achieved prior or have an equivalent.

Future prospects

Progression Opportunities:

  • Advanced Apprenticeship at Level 3 in Team Leading and Supervision
  • Progression within the organisation to include more responsibility and wider range of production work

Things to consider

  • Are you a practical person looking to gain new skills?
  • Do you want to be part of a dynamic team?
  • Want to progress within the organisation?

About the employer

Sourcing good-quality furniture that is hard-wearing, and doesn’t blow the budget can be challenging. With so many suppliers vying for your business, finding someone you trust to work with is crucial.

For over 30 years, we’ve built our business and Rosetone’s reputation on being that partner. We select only the finest furniture from our suppliers, which we hand-finish in our Bedfordshire factory. No attention to detail is spared, ensuring the highest quality results. We stay ahead of current trends, resulting in helping you find the right product for your venue and event.

Our story begins in 1987, when Rosemary (Rose) and Tony (Tone) Goodley started the business. Tony had experience from working in the French polishing trade which gave them the confidence and contacts to branch out on their own.

As with many fledgling businesses, their origins were humble. Rosemary and Tony had a small factory and office in Stevenage with 100 chairs and one van, they provided refurbishment and respray services and also hired chairs out to the marquee trade. Rosemary and Tony grew the business rapidly, moving to a larger unit in Letchworth and taking on more staff.

Employer

Rosetone Event Hire Services

Address

Unit 1-3

Shefford

SG17 5JD

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Training

Training provider

WEBS TRAINING LIMITED

Applications for this apprenticeship are being processed by Webs Training Ltd

Contact

Jennie Jarvis +441159677771 j.jarvis@webstraining.com

Intermediate Customer Service Practitioner Standard.

During your apprenticeship programme you will receive training both off and on the job. You will learn the underpinning knowledge that runs alongside your training. You will use a wide range of skills whilst you complete your training.

WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.

Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team and director with a view to progress into a team leading role.

If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills, however English and maths support will be provided for all apprentices throughout the length of their programme.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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