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Apprentice Front of House - Hospitality Rufford Arms Hotel

We are looking for an apprentice to work in our family run restaurant! The role of the front of house apprentice involves dealing with the public, serving food, answering calls and using booking systems.

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Closing date: 30 Nov 2022

Apprenticeship summary

  • Annual wage


  • Working week

    5 out of 7 days on rota basis, days and shifts to be confirmed.

    Total hours per week: 35.00

  • Expected duration

    19 months

  • Possible start date

    11 Dec 2022

  • Date posted

    30 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties include but are not subjected to:

  • Assist with serving customers and taking orders
  • Dealing with customer enquiries, comments and complaints
  • Handling payments and transactions
  • Assisting with cleaning schedules 
  • Promote a friendly working environment
  • Complying with legal requirements and health and safety
  • Maintain a team-oriented atmosphere
  • Attend and participate in all scheduled meetings and training sessions

During your apprenticeship you will cover topics such as:

  • Customers profiles and expectations
  • Business vision and values
  • Personal discipline in approach to work
  • The use of technology 
  • Legislative responsibilities 
  • Teamwork and methods of communication

Requirements and prospects

Desired skills

  • Good communication skills
  • Good organisational skills

Personal qualities

  • Enthusiastic
  • Smart appearance
  • Driven
  • Reliable

Desired qualifications

  • GCSEs at grades C/4 or above (or equivalent) in maths and English
  • If you do not hold the above you must demonstrate the ability to achieve maths / English Level 1 functional skills as indicated in BKSB assessment

Future prospects

  • Progression to Level 3 Hospitality Supervisor upon completion

Things to consider

  • Paid working hours vary 35-39 per week
  • In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open
  • Until we receive the above, we are unable to progress your application so please monitor your emails

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

A family run hotel, restaurant and contemporary bar operating for the past 27 years in rural Rufford on the outskirts of Ormskirk. Conveniently situated between Preston, Burscough and Liverpool ideal for conferences, weddings and functions. The hotel offers 14 bedrooms the restaurant seats 90 guests offering.


Rufford Arms Hotel



Liverpool Road


L40 1SQ

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Training provider


Applications for this apprenticeship are being processed by Runshaw College


Kirsty Gregory

You will be working towards the following qualification / standard:

Hospitality Team Member Level 2 Apprenticeship Standard:

This includes:

  • Main learning objectives: Customer profiles and expectations, teamwork and methods of communication, business vision and values, personal discipline in approach to work, legislative responsibilities, the use of technology
  • Functional Skills - if required
  • EPA (End Point Assessment) - Towards the final few months of the apprenticeship you will complete your End Point Assessment. This includes an ‘On demand test’, practical observation, a business project, a professional discussion

This Apprenticeship is completed within the workplace. You will be assessed through written work, verbal discussion and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Before you apply

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