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Apprentice Administrator (Technical Support) DSV Road Ltd

Are you looking to earn whilst you learn? A fantastic opportunity has arisen to join DSV Road within their E-services team. They are committed to providing quality, innovative value, and logistics services. If you would enjoy daily customer interaction, are organised, and can multi-task, then we would like to hear from you.

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Closing date: 06 Jun 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 09:00 - 17:00, with 30-minutes for lunch.

    Total hours per week: 37.50

  • Expected duration

    14 months

  • Possible start date

    12 Jun 2022

  • Date posted

    30 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Main purpose of the job:

To work within the e-services department to meet customer requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company.

Key tasks will include:

  • Timely and effective communication with Customers, partners and internal departments via email and telephone
  • Updating / Verifying the DSV Order Management system with customer booking details
  • Liaise with operations and overseas offices to ensure customer commitments are delivered upon
  • Ensure that all delivery and collection assignments are conforming to correct information
  • Pro-active problem solving with customers and colleagues when issues arise
  • Ensure consignments are rated correctly in order to invoice in an accurate and timely manner
  • Provide KPI and reports both externally and internally where necessary
  • General day to day administrative duties

Requirements and prospects

Desired skills

  • Good communication skills, with an excellent telephone manner
  • Excellent IT skills
  • Strong problem-solving and analytical skills
  • Good interpersonal skills

Personal qualities

  • Enthusiastic
  • Confident and outgoing personality
  • Polite and friendly
  • Ability to remain calm under pressure
  • Good attention to detail
  • Willing to learn
  • Flexible and adaptable
  • Able to use initiative
  • Reliable
  • Team player
  • Confidence to challenge the status quo to help maintain quality and operating standard
  • Tenacious and ability to see things through
  • Good at multi-tasking 
  • Good level of literacy and numeracy

Desired qualifications

  • GCSEs at grades C/4 or above (or equivalent) in maths and English
  • IT qualification (or equivalent) would be desirable
  • Must meet initial assessments conducted by the training provider

Future prospects

Upon completion of the apprenticeship, successful candidates will be considered for a role in a successful, dynamic company.

You will be a part of a strong team of performance driven colleagues. A competitive salary, great future career prospects for advancement and a professional working environment.

Things to consider

Apprentice Employment Agency is acting as an Apprentice Training Agency (ATA) and will engage you for the duration of the Apprenticeship and pay your salary. You should be aware that the company/business named in this vacancy is a host employer and you will not be employed by them. Your placement may change during the course of your Apprenticeship.

The Apprenticeship National Minimum Wage guide (ANMW):

Once you have applied for this vacancy, you will be contacted to arrange a 5-minute pre-screen telephone call. Please ensure you check your phone/emails regularly in order for this to take place. Failure to contact us back if correspondence is missed will result in your application being deemed unsuccessful.

Please ensure you check your application for spelling / grammar errors and correct them prior to submitting as attention to detail is very important and may affect the outcome of your application.

Your application may be shared with training providers and employers as follows:

About the employer

DSV is one of the very best performing companies in the transport and logistics industry.  45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services – as part of the operation or in a variety of supporting roles.  If you have drive, talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.


DSV Road Ltd


Gateway House

Stonehouse Lane


RM19 1NX

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Training provider


Applications for this apprenticeship are being processed by Nicholas Associates


Georgia Marlow 07540 716 312

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Key Training Ltd will deliver this apprenticeship in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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