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Apprentice Service Desk Engineer MIRUS IT SOLUTIONS LIMITED

Mirus IT Solutions are looking for an IT apprentice to join the Apprentice Acceleration team where you will be mentored and developed into a Level 2 Service desk engineer providing technical support to in excess of 200 customers both in the UK and abroad.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday - 08.00 - 18.00

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    05 Sep 2022

  • Date posted

    25 Nov 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    5 available

We are recruiting apprentices to join our Service Desk teams based in Milton Keynes.

We have an Apprentice team with a dedicated technical mentor to develop our apprentices technical and customer service capabilities. Following successful completion of the apprenticeship, you will become a Level 1 service desk technician where further mentoring will build you into a Level 2 Service Desk engineer within 12 months.

We promote career mobility and have multiple other teams where colleagues can grow their careers from onsite technical support, NOC monitoring, pre-sales solution design and professional services infrastructure implementation teams.

Ensuring our client’s systems and network infrastructure smooth running, ensuring they get maximum benefits from them. Activities may include:

  • Answering inbound calls within an agreed answer time (9 seconds)
  • Log all customer issues, queries, and requests into the ticket management system.
  • Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of the first-time fix.
  • To action Hardware configurations and software installations.
  • Manage and work to internal and customer SLA’s, escalating any concerns.
  • Create and maintain customer-specific infrastructure documentation.
  • End to end ownership of problem resolution.
  • Managing client expectations through clear communications.
  • Undertake all other reasonable requests.
  • Ascertain a college qualification

Requirements and prospects

Desired skills

  • Previous IT experience or skills are always beneficial

Personal qualities

  • Ability to communicate well as the role is telephone based;
  • Enjoys learning new IT skills
  • Working in a team

Desired qualifications

English and Maths Grade C/4 or above

An IT qualification would be desirable

Future prospects

We are an IT company so we have multiple areas colleagues can develop into such as Field Services, Service Operations (including cyber security), Pre-Sales (designing IT solutions), Professional Services (implementing IT solutions), working onsite at customers as well as Accounts and Business Compliance.

About the employer

Mirus IT are an IT support business providing support to small and medium employers throughout the UK including many high street names.




Mirus Telephony Ltd, 7 Clarendon Drive, Wymbush



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Training provider


Applications for this apprenticeship are being processed by Milton Keynes College


Gill Hall 01908 684444

Over the course of your Apprenticeship, you’ll split your time between South Central Institute of Technology completing the knowledge and competency qualifications of the programme and on the job training at Mirus IT Solutions Ltd.

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2022