Apprentice Service Desk Engineer MIRUS IT SOLUTIONS LIMITED
Mirus IT Solutions are looking for an IT apprentice to join the Apprentice Acceleration team where you will be mentored and developed into a Level 2 Service desk engineer providing technical support to in excess of 200 customers both in the UK and abroad.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Jun 2022
Apprenticeship summary
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Annual wage
£12,000.00
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Working week
Monday - Friday - 08.00 - 18.00
Total hours per week: 40.00
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Expected duration
18 months
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Possible start date
05 Sep 2022
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Date posted
25 Nov 2021
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC001796168
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Positions
5 available
We are recruiting apprentices to join our Service Desk teams based in Milton Keynes.
We have an Apprentice team with a dedicated technical mentor to develop our apprentices technical and customer service capabilities. Following successful completion of the apprenticeship, you will become a Level 1 service desk technician where further mentoring will build you into a Level 2 Service Desk engineer within 12 months.
We promote career mobility and have multiple other teams where colleagues can grow their careers from onsite technical support, NOC monitoring, pre-sales solution design and professional services infrastructure implementation teams.
Ensuring our client’s systems and network infrastructure smooth running, ensuring they get maximum benefits from them. Activities may include:
- Answering inbound calls within an agreed answer time (9 seconds)
- Log all customer issues, queries, and requests into the ticket management system.
- Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of the first-time fix.
- To action Hardware configurations and software installations.
- Manage and work to internal and customer SLA’s, escalating any concerns.
- Create and maintain customer-specific infrastructure documentation.
- End to end ownership of problem resolution.
- Managing client expectations through clear communications.
- Undertake all other reasonable requests.
- Ascertain a college qualification
Requirements and prospects
Desired skills
- Previous IT experience or skills are always beneficial
Personal qualities
- Ability to communicate well as the role is telephone based;
- Enjoys learning new IT skills
- Working in a team
Desired qualifications
English and Maths Grade C/4 or above
An IT qualification would be desirable
Future prospects
About the employer
Mirus IT are an IT support business providing support to small and medium employers throughout the UK including many high street names.
Employer
MIRUS IT SOLUTIONS LIMITED
Address
Mirus Telephony Ltd, 7 Clarendon Drive, Wymbush
MILTON KEYNES
MK8 8ED
Training
Training provider
MILTON KEYNES COLLEGE
Applications for this apprenticeship are being processed by Milton Keynes College
Contact
Gill Hall 01908 684444 apprenticeships@mkcollege.ac.uk
Over the course of your Apprenticeship, you’ll split your time between South Central Institute of Technology completing the knowledge and competency qualifications of the programme and on the job training at Mirus IT Solutions Ltd.
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Jun 2022