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Infrastructure Technician Apprentice Prima Cheese Limited

This role will initially be focused on ensuring all hardware is configured and built ready to be despatched to users across the company. You will learn new skills and work your way toward becoming a 1st Line IT Helpdesk technician. You will have an aptitude and keen interest in IT and should be able to demonstrate this.

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Closing date: 04 Feb 2022

Apprenticeship summary

  • Weekly wage

    £191.25

  • Working week

    Monday 9.00am - 5.00pm, Tuesday 9.00am - 4.30pm, Wednesday 9.00am - 4.30pm, Thursday 9.00am - 4.30pm and Friday 9.00am - 4.00pm.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    11 Feb 2022

  • Date posted

    24 Nov 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001795162

  • Positions

    1 available

This role will initially be focused on ensuring all hardware is configured and built ready to be despatched to users across the company. You will learn new skills and work your way toward becoming a 1st Line IT Helpdesk technician.

You will have an aptitude and keen interest in IT and should be able to demonstrate this. We look for colleagues who want to learn and show and eager want to succeed.

We believe that in order to be the best you need to have the best people in your team. You provide them with the highest quality training, reward them well and give them the opportunity to develop themselves and their career.

As the role will include a lot of dealing with internal customers you should be comfortable dealing with people and managing multiple tasks at one time.

During this time you will learn and develop the following skills:

A very good working knowledge of PCs, Microsoft operating systems including both desktop and server environments, popular windows applications, Networks, and E-mail, with a working knowledge of the following:

  • Active Directory / Domain Environments
  • Microsoft Outlook / Exchange email systems
  • Anti-virus software, monitoring and email security platforms
  • Networking (LAN/WAN, TCP / IP, VPN Access etc) Internet access and restrictions, set-up, trouble shooting, reporting
  • Remote support tools including Remote Desktop, VNC applications
  • Printers, scanners, wireless network devices
  • Microsoft Office Applications including Office 365
  • An understanding of motor retail manufacturer systems and interfaces would be desirable
  • Knowledge of IP telephone and SIP would be advantageous
  • Ability to remotely diagnose IT problems, and resolve through talking the user through the fix, or using remote desktop tools to resolve
  • Excellent communication and interpersonal skills
  • A polite and friendly telephone manner
  • Good organisational skills
  • A willingness to learn and work within a team

Requirements and prospects

Desired skills

  • Microsoft Office Applications including Office 365
  • An understanding of motor retail manufacturer systems and interfaces would be desirable
  • Excellent communication and interpersonal skills
  • A polite and friendly telephone manner
  • Good organisational skills
  • A willingness to learn and work within a team

Personal qualities

  • You will have an aptitude and keen interest in IT and should be able to demonstrate this. We look for colleagues who want to learn and show and eager want to succeed
  • A very good working knowledge of PCs, Microsoft operating systems including both desktop and server environments, popular windows applications, Networks, and E-mail

Desired qualifications

GCSE 9-4 / A-C or equivalent.

Future prospects

For the right candidate, a possibility of being kept on on a permanent basis.

Things to consider

As the role will include a lot of dealing with internal customers you should be comfortable dealing with people and managing multiple tasks at one time.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

We believe in giving our employees the opportunity to grow within the company. Many of our Production Managers and Supervisors have been promoted internally and employees developing their skills across different departments is encouraged.

Employer

Prima Cheese Limited

Address

13

Seaham Grange Food Park, Partnership Court

Seaham

SR7 0PX

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Training

Training provider

SUNDERLAND COLLEGE

Applications for this apprenticeship are being processed by City of Sunderland College

Level 3 Standard in Infrastructure Technician.

Apprenticeship standard

Infrastructure technician

Level 3 (A level)


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