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Restaurant Front of House Apprentice Abbey Lawn Hotel

Your role is to provide exceptional customer service whilst performing your regular duties, as well as assisting fellow waiting staff. Other duties include talking to guests to ensure they have a good experience, reporting any guest complaints or workplace issues to the Manager.

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Closing date: 31 Jan 2022

Apprenticeship summary

  • Weekly wage

    £165.00

  • Working week

    30 hours over 5 days including a learning day. Working days and times will vary but rotas will be available a week in advance. Split shifts will be required. Shifts TBC.

    Total hours per week: 30.00

  • Expected duration

    14 months

  • Possible start date

    14 Feb 2022

  • Date posted

    22 Nov 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001794248

  • Positions

    1 available

  • Greeting and serving guests with food and drinks as required
  • Talk to guests about the menu and drinks, and recommend possible combinations
  • Take customers' orders and pass them to kitchen staff or bar assistants
  • Clear tables of dirty dishes, cutlery and glasses in a timely manner when guests have finished eating or drinking, and return to kitchen wash up area
  • Ensure your tasks are completed as guided by the Restaurant Manager
  • Work as a team with other staff in the dining room, and effectively be able to communicate with the Kitchen staff
  • To serve up to 28 guests per station at the Restaurant Managers discretion
  • Make sure your section is clean and tidy and reset for the next session using clean and undamaged glasses or cutlery and plate-ware
  • Any other reasonable related task as guided by the Restaurant Manager
  • Be accurate and courteous at all times
  • Attend Training and Refresher Training sessions, as required by the hotel management
  • Be aware of company Health & Safety policy in your workplace and assist others to help to maintain a safe working environment

Requirements and prospects

Desired skills

  • Able to work on their own initiative and as part of a team
  • Has excellent customer service skills
  • Friendly & approachable
  • Upbeat & positive attitude
  • Great communication & organisational skills
  • Knowledge of allergens
  • Must have a passion for working with the general public

Personal qualities

  • Able to work well in a team

Desired qualifications

  • Any formal training that assists you with this busy role such as Welcome Host Customer care training
  • Hold a current Basic Food Hygiene Certificate

Future prospects

  • Fully trained employee
  • Full-time contracts
  • Level three apprenticeship

Things to consider

  • Working with the general public
  • Fast-paced environment

About the employer

Daish's Holidays is a family run hotel and holiday operator predominantly catering to the retired market. The company has grown substantially over the last five years, and now includes multiple hotel locations around the UK and a fleet of 25 luxury coaches.
The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, it has also been recognised as one of the top fastest growing companies by the Financial Times in the last couple of years.

Employer

Abbey Lawn Hotel

Address

Scarborough Road

Torquay

TQ2 5UQ

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Training

Training provider

LOCOMOTIVATION LTD.

Applications for this apprenticeship are being processed by Locomotivation Ltd

Contact

Matt Williams 01202 567204 mattwilliams@locomotivation.co.uk

Level 2 Hospitality Team Member Apprenticeship Standard, which includes:

  • Induction training
  • Level 2 apprenticeship
  • 1 Learning day per week
  • Online hospitality training
  • One to one coaching

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)


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