Customer Service Apprentice Technician C F VENDING LTD.
To assist our valued customers within our service department. You will take customer calls and be trained to diagnose and assist with minor issues with our products. You will also discuss, question and accurately record all details of more complex issues and pass this information onto our service team who will arrange for an engineer to attend.
Closing date: 19 Jun 2022
£180.38 to £356.25
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).Minimum Wage Rates
Total hours per week: 37.50
Possible start date
21 Jun 2022
22 Nov 2021
Level 2 (GCSE)
- Assist customers with enquiries
- Enter contracts onto CRM
- Pass customers to relevant departments
- Learn to diagnose and assist with problems
- Learn about the sales service and the business in general
- Record data accurately
- Provide excellent customer service
Requirements and prospects
- A good and confident telephone manner
- Attention to detail and accuracy
- Competent with the usual computer software and willing to learn about our CRM
- Ability to multitask in a busy environment
- Hard working
- A good team worker
- Grade 3 Maths and English
Rijo42 have a long standing reputation for retaining staff long term due to their personal approach and because they value good staff and have a great, friendly working environment. The right candidate could be offered a permanent contract after the completion of the Apprenticeship which they are confident you would want to accept.
Things to consider
Please ensure you complete the application in full, as this is the first impression an employer receives of you. Ensure you have checked all spellings (and used Capital letters). It may be of benefit to use a word document and paste on to the application, thus making multiple applications easier. If you need any further assistance or information on this vacancy please email Apprenticeships@boltoncc.ac.uk remembering to quote the vacancy title.
Remember to include all your qualifications including GCSE results and any work experience. Predicted grades should be included and qualifications should not be left blank if you have done functional skills or any courses.
Due to the high volumes of applications, we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.
About the employer
Rijo42 - the UK’s largest independent supplier of commercial coffee machines delivering a first class service promise customers such as Toni & Guy & Straka Racing. They are looking to add to their team of 60+ dedicated staff. Most have been with them for over a decade.
Applications for this apprenticeship are being processed by Bolton College
Kerri 01204482036 Apprenticeships@boltoncc.ac.uk
- Level 2 Customer Service Apprenticeship Standard
- City& Guilds 2794-02 Level 2 Diploma for Customer Service Practitioners
- Functional Skills where appropriate
Customer service practitioner
Level 2 (GCSE)
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