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Customer Service Apprentice Technician C F VENDING LTD.

To assist our valued customers within our service department. You will take customer calls and be trained to diagnose and assist with minor issues with our products. You will also discuss, question and accurately record all details of more complex issues and pass this information onto our service team who will arrange for an engineer to attend.

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Closing date: 19 Jun 2022

Apprenticeship summary

  • Weekly wage

    £180.38 to £356.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    9-5 37.5 hours

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    21 Jun 2022

  • Date posted

    22 Nov 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001794171

  • Positions

    2 available

  • Assist customers with enquiries
  • Enter contracts onto CRM
  • Pass customers to relevant departments
  • Learn to diagnose and assist with problems
  • Learn about the sales service and the business in general
  • Record data accurately
  • Provide excellent customer service
  • Tasks

Requirements and prospects

Desired skills

  • A good and confident telephone manner
  • Attention to detail and accuracy
  • Competent with the usual computer software and willing to learn about our CRM
  • Ability to multitask in a busy environment

Personal qualities

  • Hard working
  • Motivated
  • A good team worker
  • Punctual

Desired qualifications

  • Grade 3 Maths and English

Future prospects

Rijo42 have a long standing reputation for retaining staff long term due to their personal approach and because they value good staff and have a great, friendly working environment. The right candidate could be offered a permanent contract after the completion of the Apprenticeship which they are confident you would want to accept.

Things to consider

Please ensure you complete the application in full, as this is the first impression an employer receives of you. Ensure you have checked all spellings (and used Capital letters). It may be of benefit to use a word document and paste on to the application, thus making multiple applications easier. If you need any further assistance or information on this vacancy please email Apprenticeships@boltoncc.ac.uk remembering to quote the vacancy title.

Remember to include all your qualifications including GCSE results and any work experience. Predicted grades should be included and qualifications should not be left blank if you have done functional skills or any courses.

Due to the high volumes of applications, we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. 


About the employer

Rijo42 - the UK’s largest independent supplier of commercial coffee machines delivering a first class service promise customers such as Toni & Guy & Straka Racing. They are looking to add to their team of 60+ dedicated staff. Most have been with them for over a decade.

Employer

C F VENDING LTD.

Address

79

Lomax Way

Bolton

BL5 1FQ

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Training

Training provider

BOLTON COLLEGE

Applications for this apprenticeship are being processed by Bolton College

Contact

Kerri 01204482036 Apprenticeships@boltoncc.ac.uk

  • Level 2 Customer Service Apprenticeship Standard
  • City& Guilds 2794-02 Level 2 Diploma for Customer Service Practitioners
  • Functional Skills where appropriate

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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