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Customer Service Level 2 Apprenticeship (Wallsend) Optica Eye Clinic Ltd

An exciting opportunity to join the team as a business admin apprentice within the fast-paced Jarrow Optica Eye Clinic. Optica Eye Clinic are looking for someone who has good IT skills, able to work within a team and has a high attention to detail.

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Closing date: 30 Oct 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Earliest start 09:00 and latest finish 18:00. Details to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    01 Nov 2022

  • Date posted

    17 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available


  • Answer telephone
  • Deal with telephone enquiries
  • Book appointments for Home Visits
  • Prepare record cards and NHS paperwork
  • Diary Management for Opticians
  • Submit NHS paperwork for payment weekly
  • Check and complete NHS paperwork
  • Enter Home Visit Sales on the computer using Opticabase System
  • Filing
  • Link Spectacles up with orders
  • Organise delivery schedule
  • Type weekly rota for Opticians visit
  • Confirm Home Visit appointments daily by telephone
  • Enter invoices on book-keeping system using Quickbooks

Requirements and prospects

Desired skills

  • Accurate
  • Attention to detail
  • Typing skills
  • IT skills
  • Professionalism
  • Able to hold a conversation
  • Conflict resolution
  • Work as part of a team
  • Using initiative
  • Adhere to sickness policy

Personal qualities

  • Reliable and punctual
  • Flexible
  • Desire to develop
  • Honest and trustworthy

Desired qualifications

Maths and English, GCSE at grade 4-9 or equivalent.

Future prospects


Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

We are a state-of-the-art practice dedicated to providing the highest level of eye care. From our equipment to our administrative services, we incorporate the latest technologies, along with superbly qualified and dedicated staff, to provide for an improved patient experience.
For more details about our practices please go to branches.

Optica Eye Clinic is one of the North’s leading local providers of domiciliary eye care. For extra info about our process please go to home eye tests.


  • Tests for Cataracts, Glaucoma Diabetic changes, etc.
  • Modern and portable testing optical equipment
  • Complete spectacle dispensing service
  • FREE fitting and delivery of spectacles to your home
  • FREE all year-round aftercare


Optica Eye Clinic Ltd



The Forum


NE28 8JR

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Training provider


Applications for this apprenticeship are being processed by LearningSkills


Alex Helm 0191 433 8761

  • Maths and English to Level 2 required, if not already achieved. The Level 2 maths and English to Level 2 – test to be taken – please note the apprentice will need to study to be capable of passing the level 2 and cannot simply be entered for it without proof of readiness to take test.
  • Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence.
  • Knowledge, Skills and Behaviour in relation to: customer service principles and practices, business principles, customer communication and health and safety.
  • Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio, a practical observation and professional discussion.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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