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Customer Service Level 2 Apprenticeship (Sunderland) OPTICA EYE CLINIC LIMITED

An exciting opportunity to join the team as a business admin apprentice within the fast-paced Sunderland Optica Eye Clinic. Optica Eye Clinic are looking for someone who has good IT skills, is able to work within a team and has a high attention to detail.

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Closing date: 10 Sep 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Earliest start 9.00am and latest finish 6.00pm

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    12 Sep 2022

  • Date posted

    17 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available


  • Answer the telephone
  • Deal with telephone enquiries
  • Book appointments for Home Visits
  • Prepare record cards and NHS paperwork
  • Diary Management for Opticians
  • Submit NHS paperwork for payment weekly
  • Check and complete NHS paperwork
  • Enter Home Visit Sales on the computer using Opticabase System
  • Filing
  • Link Spectacles up with orders
  • Organise delivery schedule
  • Type weekly rota for Opticians visit
  • Confirm Home Visit appointments daily by telephone
  • Enter invoices on book-keeping system using Quickbooks

Requirements and prospects

Desired skills

  • Accurate
  • Attention to detail
  • Typing skills
  • IT skills
  • Professionalism
  • Able to hold a conversation
  • Conflict resolution
  • Work as part of a team
  • Using initiative
  • Adhere to sickness policy

Personal qualities

  • Reliable and punctual
  • Flexible
  • Desire to develop
  • Honest and trustworthy

Desired qualifications

  • Maths and English, GCSE at grade 9-4/ A*-C or equivalent

Future prospects

  • Possible full time employment

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

We are a state-of-the-art practice dedicated to providing the highest level of eye care. From our equipment to our administrative services, we incorporate the latest technologies, along with superbly qualified and dedicated staff, to provide for an improved patient experience. 
For more details about our practices please go to branches.

Optica Eye Clinic is one of the North’s leading local providers of domiciliary eye care. For extra info about our process please go to home eye tests.

Our eyecare service provides:

  • Tests for Cataracts, Glaucoma Diabetic changes, etc.
  • Modern and portable testing optical equipment
  • Complete spectacle dispensing service
  • Free fitting and delivery of spectacles to your home
  • Free all year-round aftercare




2 William Doxford Centre



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Training provider


Applications for this apprenticeship are being processed by LearningSkills


Alex Helm 0191 4338761

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Maths and English to Level 2 required, if not already achieved. The Level 2 maths and English to Level 2 - test to be taken - please note the apprentice will need to study to be capable of passing the level 2 and cannot simply be entered for it without proof of readiness to take the test
  • Ongoing assessment by the employer and provider - for example meetings with the apprentice, employer and learning provider, observations of workplace, gathering evidence
  • Knowledge, Skills and Behaviour in relation to: customer service principles and practices, business principles, customer communication and health and safety.
  • Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio, a practical observation and professional discussion

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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