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Customer Service Operative Apprenticeship Burhill Logistics Ltd

The role would learn all aspects of the freight forwarding role starting with the core business administration requirements to work in an office. Data administration, communication with suppliers, customers, and internally.

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Closing date: 30 Jun 2022

Apprenticeship summary

  • Monthly wage


  • Working week

    Monday – Friday. 1 hour for lunch. Between the hours of 0900-1730.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Jul 2022

  • Date posted

    18 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

As a freight forwarder we act on behalf of importers and exporters, to provide efficient and cost-effective transportation of goods around the world. Sea-freight, Air-freight, Road-freight, Customs Clearance and warehousing are all important parts of any supply chain and Burhill are heavily invested in these sectors.

  • The role would learn all aspects of the freight forwarding role starting with the core business administration requirements to work in an office
  • Data administration
  • Communication with suppliers and customers 

Requirements and prospects

Desired skills

  • Good communicator
  • Microsoft windows knowledge essential

Personal qualities

  • A team player
  • Able to work on own initiative
  • Friendly
  • Conscientious
  • Ambitious
  • Punctual

Desired qualifications

  • Minimum 7 GCSEs or equivalent, grade C or Score 4/5 including maths and English
  • A-levels/BTEC courses to have been completed

Future prospects

  • Growth within the company

Things to consider

  • There may be potential for UK travel accompanied by a member of staff
  • Occasional overtime maybe required at busy periods
  • Potential visits to warehouse maybe required, but in an office environment and all safety wear would be provided 

About the employer

Burhill are a medium sized employer based in Felixstowe, with 33 Employees in the Felixstowe office team and an additional 10 warehouse staff in our own run facility.

We also have a 50% warehousing company in Liverpool, Burhill DCR Logistics, with a further 30 employees and a sister company at Heathrow, Burhill Cargocare, offering air-freight and customs services (7 employees).

The Felixstowe office is in the heart of the industry just 600 metres from the port.


Burhill Logistics Ltd


Pd House

Parker Avenue


IP11 4HF

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Training provider


Applications for this apprenticeship are being processed by W S Training Ltd


Rachael Jones 07793444962

Customer Service Practitioner level 2.  

It is a busy dynamic industry with customer service to the fore at Burhill. Learning the operational aspects to the industry is critical to grow a successful career.

Full training will be provided. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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