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IT & Data Support Apprentice Vida Health Care

Vida Healthcare is currently looking for one reliable and hard working person to learn their trade in our IT & BI Team. The role will be based from Gayton Road Health Centre, King’s Lynn however you will be expected to travel to the other 5 Vida Sites as required.

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Closing date: 15 Dec 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 09:00 - 17:00 - 30 minute lunch

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    18 Dec 2021

  • Date posted

    17 Nov 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties and Responsibilities:

To contribute to the effective delivery of healthcare systems for the care of patients by staff of Vida healthcare by ensuring that IT systems, and the associated information within is adequately supported.

The post-holder will work within a small team.

Duties will include:

  • Assist in the assessment and analysis of data quality
  • Assist in the interpretation and meaning of data within the various bespoke systems
  • Collate and present data sets as required by clinical and management teams
  • Perform regular data reporting in line with business need and ensure that claims for payment can be fulfilled within the set claiming timeframes
  • Responsible for monitoring all IT Media and keeping it up to date
  • Compile and publish Marketing media including Patient Newsletter***
  • Responsible for front line support of users at Fairstead, St Augustine’s, Hunstanton, Gayton Road, Carole Brown & The Hollies Surgeries
  • Be able to act independently.  If relevant to the task, access advice and support from appropriately qualified persons
  • Assist in the monitoring, auditing and movement of IT equipment and information assets
  • Follow and comply with all policies and procedures outlined in the IM&T strategy, Information Security Policy, and other security and confidentiality policies, reporting concerns as appropriate
  • Communicate effectively with a wide range of users, and deal with callers in a calm and sympathetic manner, defusing anxieties where necessary
  • Fulfilling personal responsibilities for all matters relating to health and safety and risk management
  • Partake in any training indicated by your line manager, as appropriate for personal and professional development
  • Provide technical support to IT users, including practical training on devices and systems to enable effective use
  • The post requires a combination of physical effort in the form of sitting, standing, walking, where there is a frequent requirement for moving heavy objects without aids, such as printers and PCs, in the confined spaces of the offices and clinical areas
  • Other relevant duties as agreed with the line manager
  • Perform full Audit Cycles and report to Information Governance Lead

Requirements and prospects

Desired skills

  • Microsoft Office
  • Awareness of device and cyber security
  • Organised and methodical
  • Have good inter-personal skills
  • Attention to detail and accuracy

Desirable to have a knowledge of:

  • PC hardware architecture
  • Working in an IT Support environment
  • Software configuration
  • Asset management
  • TPP SystmOne
  • Performing data analysis

Personal qualities

  • Reliable/conscientious
  • Professional manner
  • Customer focused
  • Remain calm under pressure
  • Self-motivated and enthusiastic
  • Demonstrates an analytical and systematic approach to problem solving in a clinical area

Desirable to be:

  • Able to anticipate wider consequences of decisions and know when to refer upwards
  • Ability to work flexibly to respond to changing service priorities
  • Confidence to take decisions at the appropriate level
  • Meets targets and fulfilling agreements even when adverse circumstances prevail within time restraints

Desired qualifications

  • A minimum of 5 GCSE (or equivalent) at a Grade 5/C or above, including mathematics and English
  • A qualification in ICT or equivalent would be desirable

Future prospects

To be discussed on completion of the apprenticeship.

Things to consider

  • An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to users’ enquiries and requests
  • An understanding, acceptance and adherence to the need for strict confidentiality (essential)
  • Understanding of Confidentiality & GDPR/Data Protection Act and be aware of NHS IT strategy 
  • Essential - Car Driver (as you will be expected to travel to the other 5 Vida Sites)

About the employer

Vida Healthcare is an NHS partnership which provides primary care services for over 37,000 patients at six Norfolk health centres.


Vida Health Care


Gayton Road Health Centre

Gayton Road

King's Lynn

PE30 4DY

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Training provider

Risual Ltd

Applications for this apprenticeship are being processed by Risual Ltd


Richard Yardy 07961 607887

Advanced Data Technician Standard.

Apprenticeship standard

Data technician

Level 3 (A level)

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