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Customer Service Apprentice UK Select Accident Repair Ctr

Excellent opportunity working for an established accident repair company based in Ross-on-Wye. You will work in a busy Customer Service department.

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Closing date: 15 Dec 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday 08.00-16.30

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    04 Jan 2022

  • Date posted

    16 Nov 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001792150

  • Positions

    1 available

Duties include:

  • Meeting customers
  • Answering all calls
  • Dealing with handover of customer/courtesy cars
  • Setting up jobs on our costing software ensuring all essential details are recorded
  • Sales invoicing
  • Uploading documents to the costing system
  • Taking card payments

Requirements and prospects

Desired skills

  • Computer literate
  • Excellent phone manner
  • Attention to detail

Personal qualities

  • Positive attitude
  • Desire to learn & develop skills

Desired qualifications

GCSE or equivalent A-C/9-4 English and maths

Future prospects

Full-time post upon completing the apprenticeship with opportunity to diverse when positions become available.


About the employer

An established accident repair company based in Ross-on-Wye, dealing with accident repairs, servicing & MOT’s.

Employer

UK Select Accident Repair Ctr

Address

1

Brook Road

Ross-On-Wye

HR9 7QG

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Training

Training provider

HEREFORDSHIRE GROUP TRAINING ASSOCIATION LIMITED

Applications for this apprenticeship are being processed by Herefordshire Group Training Association

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

 Training through HWGTA normally comprises of five days per week in company with one day release as and when required at our Training Centre at Holmer Road, doing an appropriate course of study. Functional Skills maths, English (if required)

A monthly monitoring visit in company will also take place, during which we make ourselves available for discussion about any special training that may be useful to you, and to identify and resolve problems if they arise.

At the end of your training period you will be put through to an end point assessment with an external verifier where you will showcase and evidence your knowledge, skills and behaviours.

In addition, the training programme includes an optional 5-day team building residential course, usually held in April/May each year,

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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