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Apprentice Motor Vehicle Parts Advisor Central Auto Parts

The successful individual will be the first point of contact for customer queries & information regarding stock. Working as part of the advisory team. The role will involve building a rapport with customers, providing excellent customer service and using various.

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Closing date: 30 Aug 2022

Apprenticeship summary

  • Weekly wage

    £245.00

  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 35.00

  • Expected duration

    12 months

  • Possible start date

    18 Sep 2022

  • Date posted

    14 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001792126

  • Positions

    1 available

The purpose of the role will be to help maximise sales by establishing excellent relationships with existing and new customers to assist in the achievements of the branch sales and profit targets. 

The successful applicant will work as part of a team dealing with a variety of sectors, predominantly automotive. The range of customer enquiries is very wide and contact is both at the counter and over the phone. 

The main duties for the role will be:

  • To maximise sales for the branch
  • Handle parts requirements of customers through counter service and sales
  • To service customers promptly and efficiently, ensuring all parts are supplied and invoiced correctly
  • To work within a team and to communicate and liaise with other team members
  • To attend meetings and undertake training and personal development as and when instructed

Requirements and prospects

Desired skills

  • A record of great customer service
  • Strong interpersonal skills with a friendly and approachable outlook
  • Good computer skills to utilise our electronic parts catalogues and product lookup system
  • Good communication skills

Personal qualities

  • Good empathy with clients

Desired qualifications

  • Good level of maths and English grade C or 4 and above desired or equivalent

Future prospects

This role represents a great opportunity for individuals wishing to develop a career in the automotive sector. 


About the employer

We have over 25 years experience in the motoring trade and have established ourselves in the Wolverhampton area as a reputable and passionate company. As part of the Auto Surefit motoring group, we have expanded our garage and bodyshop into selling all ranges of auto parts to local trade, retail and nationwide.

At Central Auto Parts our mission is simple - we want to provide you, the customer, with an outstanding level of service alongside providing the highest quality automotive parts and components at affordable prices. We are committed to helping our customers get value for money and this is one of our core values which is ingrained into the philosophy of our organisation.

Employer

Central Auto Parts

Address

Marston Road

Wolverhampton

WV2 4NL

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Training

Training provider

MERCURI INTERNATIONAL (UK) LIMITED

Applications for this apprenticeship are being processed by Mercuri International UK Ltd

Contact

Bernadette Stone 07552529792 bernadette-stone@mercuri.com

The successful candidate will be supported with a Customer Service level 2 apprenticeship, delivered by Mercuri International.

The programme will be 12 months long and delivered one to one, with the apprentice being assigned their own dedicated Mercuri coach. 

The qualification will cover the following modules:

  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Product and service knowledge
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Developing self
  • Being open to feedback
  • Teamworking

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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