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Apprentice Motor Vehicle Parts Advisor Central Auto Parts
The successful individual will be the first point of contact for customer queries & information regarding stock. Working as part of the advisory team. The role will involve building a rapport with customers, providing excellent customer service and using various.
Closing date: 30 Aug 2022
Apprenticeship summary
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Weekly wage
£245.00
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Working week
Monday - Friday 9.00am - 5.00pm
Total hours per week: 35.00
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Expected duration
12 months
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Possible start date
18 Sep 2022
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Date posted
14 Feb 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001792126
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Positions
1 available
The purpose of the role will be to help maximise sales by establishing excellent relationships with existing and new customers to assist in the achievements of the branch sales and profit targets.
The successful applicant will work as part of a team dealing with a variety of sectors, predominantly automotive. The range of customer enquiries is very wide and contact is both at the counter and over the phone.
The main duties for the role will be:
- To maximise sales for the branch
- Handle parts requirements of customers through counter service and sales
- To service customers promptly and efficiently, ensuring all parts are supplied and invoiced correctly
- To work within a team and to communicate and liaise with other team members
- To attend meetings and undertake training and personal development as and when instructed
Requirements and prospects
Desired skills
- A record of great customer service
- Strong interpersonal skills with a friendly and approachable outlook
- Good computer skills to utilise our electronic parts catalogues and product lookup system
- Good communication skills
Personal qualities
- Good empathy with clients
Desired qualifications
- Good level of maths and English grade C or 4 and above desired or equivalent
Future prospects
This role represents a great opportunity for individuals wishing to develop a career in the automotive sector.
About the employer
We have over 25 years experience in the motoring trade and have established ourselves in the Wolverhampton area as a reputable and passionate company. As part of the Auto Surefit motoring group, we have expanded our garage and bodyshop into selling all ranges of auto parts to local trade, retail and nationwide.
At Central Auto Parts our mission is simple - we want to provide you, the customer, with an outstanding level of service alongside providing the highest quality automotive parts and components at affordable prices. We are committed to helping our customers get value for money and this is one of our core values which is ingrained into the philosophy of our organisation.
Employer
Central Auto Parts
https://www.centralautoparts.co.uk/
Address
Marston Road
Wolverhampton
WV2 4NL
Training
Training provider
MERCURI INTERNATIONAL (UK) LIMITED
Applications for this apprenticeship are being processed by Mercuri International UK Ltd
Contact
Bernadette Stone 07552529792 bernadette-stone@mercuri.com
The successful candidate will be supported with a Customer Service level 2 apprenticeship, delivered by Mercuri International.
The programme will be 12 months long and delivered one to one, with the apprentice being assigned their own dedicated Mercuri coach.
The qualification will cover the following modules:
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Product and service knowledge
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
- Developing self
- Being open to feedback
- Teamworking
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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