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Customer Service Apprentice Liquidline

The purpose of this role is to provide our customers 'wow experiences' by delivering first class customer care. The Customer Service Team is responsible for the incoming calls from our customer base addressing customer queries and issues. This is a busy and varied role which requires someone with excellent communication and administration skills.

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Closing date: 30 Jun 2022

Apprenticeship summary

  • Weekly wage

    £344.25 - £356.25

  • Working week

    Monday to Friday, 9am to 5pm 37.5hrs per week. 45 mins lunch (15 mins) paid

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Jul 2022

  • Date posted

    16 Nov 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001791782

  • Positions

    2 available

Responsibilities include but are not restricted to:

  • Answering a variety of customer queries in a timely manner via phone and email
  • Investigate and resolve customer queries/complaints quickly and patiently
  • Maintain thorough and accurate customer service records
  • Ensuring call cases for machine breakdowns and maintenance are logged accurately
  • Resolving delivery issues- missing parcels, back orders, delivery delays etc
  • Processing orders by phone, email and web before the cut of time for next day delivery
  • Ensure all ad hoc administration tasks are completed

Requirements and prospects

Desired skills

  • Confident and strong communicator both verbally and in writing
  • Strong organisational skills, working accurately with high attention to detail
  • Team working
  • Problem solver
  • Good knowledge of Microsoft Office Suite

Personal qualities

  • Self- aware showing a desire for continuous personal improvement
  • Enthusiastic with a positive can-do attitude
  • A strong focus on client and customer service

Desired qualifications

A-Level or equivalent preferred.

Future prospects

Full training and support will be given to achieve a Customer Service Qualification at an advanced level. As well as personal development opportunities there is an opportunity for a permanent role with career progression.


About the employer

Founded in 2003, Liquidline is a leading supplier of Commercial Coffee Machines, Juice Machines & Water Machines. We are passionate about supplying hot and cold beverages to businesses across the UK. We specialise in providing innovative products and solutions for coffee, tea, juice, water and vending machines to multiple industries. It began with a mission to make good things happen and has expanded into the premium service and product provider you see today. With offices in Ipswich, London, Yeovil, Manchester, and Scotland Liquidline are proud to provide exceptional customer experiences across the UK.

Employer

Liquidline

Address

11

Holywells Close

Ipswich

IP3 0AW

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Training

Training provider

W S TRAINING LTD.

Applications for this apprenticeship are being processed by W S Training Ltd

Contact

Ask for the Apprenticeship Team 01284 788005 apprenticeships@wstraining.co.uk

The Standard will be provided in conjunction with WS Training. We will provide you with ongoing monthly support from a tutor, and quarterly reviews with your employer. We will assist with your off the job training which equates to 1 day per week whilst on the apprenticeship.

You will also take part in Functional Skills English and maths level 2 where this has yet to be achieved. The apprenticeship will be for 18 months practical period, and then an EPA assessment at the end to quality. We hold masterclasses for all apprentices so you can meet others outside your sector.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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