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Administrator Apprenticeship Board 24 Ltd

Owing to business growth and increasing engagement from our current and prospective customer base, we have an exciting opportunity for a highly driven, focused and determined Administrator. They will work within our well regarded and respected Customer Services team.

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Closing date: 13 Jun 2022

Apprenticeship summary

  • Annual wage

    £17,000.00

  • Working week

    Monday - Friday: 9.30am - 5.30pm

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Jul 2022

  • Date posted

    15 Nov 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001791565

  • Positions

    1 available

The successful applicant should have a very high attention to detail ensuring information is correctly entered onto our systems and understand what our customers require. We are a customer centric business and rely on our customer services team to be at the forefront of that. A strong willingness to proactively communicate with our customers on a very regular basis is essential.

This is primarily by telephone. Being a strong listener, who is inquisitive and keen to find solutions will fit well as we strive to build long lasting relationships. Calmness in working within tight deadlines and remaining professional at all times is a fundamental attribute for the role. Comfortable working co-operatively within a tight team of 8 people is also important. Experience in administration, packaging or customer services is viewed as desirable.

Duties to include but not limited to:

  • Effective customer liaison
  • Accurate order input
  • Optimising customer on time in full (OTIF) expectancy
  • Efficient processing of customer issues, through to completion by liaising regularly with other departments
  • Working co-operatively with other departments in the business
  • Developing a general knowledge of Health and Safety

We also use multiple systems so some familiarity with Microsoft Word, Excel and Outlook is essential.


Requirements and prospects

Desired skills

  • Data entry with a high attention to detail
  • Communicate effectively verbally by telephone and in the written form
  • Methodical, meticulous approach
  • Working to tight deadlines
  • Organised

Personal qualities

  • Calm under pressure
  • Approachable
  • Personable
  • Team player
  • Strong, active listener

Desired qualifications

5 GCSE’s grade C/4 including English and maths or equivalent is essential.

Future prospects

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

Things to consider

Additional training may take place at Loughborough College for Functional Skills. Please ensure you are able to travel before applying. Loughborough College has the right to close this vacancy before the end date.


About the employer

Board24 are a manufacturer of renewable, recyclable packaging for a variety of end uses from three sites in England and Scotland. Part of the Logson Group, we are an independent UK wide business with over 1000 employees. The corrugated board we produce is 100% recyclable, 100% biodegradable and made from 90% recycled or recovered paper. Our kraftliner is from well managed softwood forests that are certified in accordance with the rules of the Forest Stewardship Council®. We are FSC® certified, for our own, and your, peace of mind. We are members of the Sheet plant Association and Confederation of Paper Industries. We are also BRCGS Grade A and FSC® certified. We have also won numerous industry awards including the Packaging Company of the Year in 2011 and Sheet Plant Association Gold Award. Our vision is simple: to consistently deliver corrugated sheetboard solutions to suit your individual needs. To provide unrivalled customer service and quality to you. To take care of our people, our customers and our local community. We put our customers first, with a unique approach to service, aiming to build long lasting relationships

Employer

Board 24 Ltd

Address

2 Franks Road

Leicestershire

Coalville

LE67 1TT

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Training

Training provider

LOUGHBOROUGH COLLEGE

Applications for this apprenticeship are being processed by Loughborough College

Contact

Richenda Gordon-Pullar apprenticeships@loucoll.ac.uk

Qualification:

  • L3 Apprenticeship Standard in Business Administrator
  • Functional Skills Level 2 in English and maths (if required)

End-Point Assessment (EPA):

  • Knowledge test
  • Portfolio based interview
  • Project presentation

Delivery Method:

14 sessions delivered at Loughborough (Thurs AM) Online portfolio to update with learning and development completed onsite. Diarised visits from dedicated Trainer/Assessor Attendance to Loughborough College for Functional Skills (if required).

Apprenticeship standard

Business administrator

Level 3 (A level)


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