Administrator Apprenticeship Board 24 Ltd
Owing to business growth and increasing engagement from our current and prospective customer base, we have an exciting opportunity for a highly driven, focused and determined Administrator. They will work within our well regarded and respected Customer Services team.
Closing date: 13 Jun 2022
Total hours per week: 37.50
Possible start date
01 Jul 2022
15 Nov 2021
Level 3 (A level)
The successful applicant should have a very high attention to detail ensuring information is correctly entered onto our systems and understand what our customers require. We are a customer centric business and rely on our customer services team to be at the forefront of that. A strong willingness to proactively communicate with our customers on a very regular basis is essential.
This is primarily by telephone. Being a strong listener, who is inquisitive and keen to find solutions will fit well as we strive to build long lasting relationships. Calmness in working within tight deadlines and remaining professional at all times is a fundamental attribute for the role. Comfortable working co-operatively within a tight team of 8 people is also important. Experience in administration, packaging or customer services is viewed as desirable.
Duties to include but not limited to:
- Effective customer liaison
- Accurate order input
- Optimising customer on time in full (OTIF) expectancy
- Efficient processing of customer issues, through to completion by liaising regularly with other departments
- Working co-operatively with other departments in the business
- Developing a general knowledge of Health and Safety
We also use multiple systems so some familiarity with Microsoft Word, Excel and Outlook is essential.
Requirements and prospects
- Data entry with a high attention to detail
- Communicate effectively verbally by telephone and in the written form
- Methodical, meticulous approach
- Working to tight deadlines
- Calm under pressure
- Team player
- Strong, active listener
5 GCSE’s grade C/4 including English and maths or equivalent is essential.
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.
Things to consider
Additional training may take place at Loughborough College for Functional Skills. Please ensure you are able to travel before applying. Loughborough College has the right to close this vacancy before the end date.
About the employer
Applications for this apprenticeship are being processed by Loughborough College
Richenda Gordon-Pullar email@example.com
- L3 Apprenticeship Standard in Business Administrator
- Functional Skills Level 2 in English and maths (if required)
End-Point Assessment (EPA):
- Knowledge test
- Portfolio based interview
- Project presentation
14 sessions delivered at Loughborough (Thurs AM) Online portfolio to update with learning and development completed onsite. Diarised visits from dedicated Trainer/Assessor Attendance to Loughborough College for Functional Skills (if required).
Level 3 (A level)
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