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Business Administration Level 3 Apprenticeship Castletown Medical Centre

Brilliant opportunity available for an apprentice that wants to succeed in Business Administration Level 3 within a medical practice. This surgery is a small surgery located in the community of Castletown Sunderland.

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Closing date: 30 Jun 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:30 - 18:00

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    04 Jul 2022

  • Date posted

    15 Nov 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Responsibilities may include:

  • Respond to routine correspondence and enquiries from a range of clients
  • Front of house reception duties
  • Meeting and greeting patients
  • Archiving and management of patient records and files
  • Publication and coordination of patient correspondence
  • Management of appointments
  • Fielding repeat prescription enquiries via telephone and online
  • Assistance with practice manager as and when required
  • Utilisation of clinical and practice software
  • Ordering stationary as and when required
  • Answering telephones and dealing with customer enquiries with an excellent telephone manner
  • Deal with customer contact effectively and efficiently, in line with the firm’s expectations and company ethos
  • Dealing with clients face to face and over the phone to manage cases and communicating information correctly
  • Data entry using computerised systems
  • General office duties (office supplies management, faxing, filing, scanning, photocopying etc.)
  • Referrals to other departments
  • Other roles and responsibilities where appropriate

Requirements and prospects

Desired skills

  • Confidentiality is key
  • Good knowledge of Microsoft Office systems
  • Good keyboard skills
  • Excellent telephone manner
  • Excellent communication and interpersonal skills
  • Ability to work to tight timescales
  • Good communication skills
  • Accurate and good attention to detail

Personal qualities

  • Reliable and punctual
  • Flexible
  • Numerate and Literate
  • Desire to develop
  • Honest and trustworthy

Desired qualifications

  • GCSE in maths and English at grade 4-9/A*-C or equivalent

Future prospects

  • Very good opportunity to develop and grow within the organisation with a good career route
  • The employer has a clear plan for developing this role for the right candidate

About the employer

Castletown Medical Centre is a small surgery in the community of Sunderland. We are a friendly practice with around 2,300 patients.


Castletown Medical Centre



The Broadway



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Training provider


Applications for this apprenticeship are being processed by LearningSkills


Alex Helm 0191 433 8761

Level 3 Business Administrator Apprenticeship Standard:

  • Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
  • Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety
  • Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project

Apprenticeship standard

Business administrator

Level 3 (A level)

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