Business Administration Level 3 Apprenticeship Castletown Medical Centre
Brilliant opportunity available for an apprentice that wants to succeed in Business Administration Level 3 within a medical practice. This surgery is a small surgery located in the community of Castletown Sunderland.
Closing date: 30 Jun 2022
Apprenticeship summary
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Weekly wage
£180.38
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, 08:30 - 18:00
Total hours per week: 37.50
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Expected duration
18 months
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Possible start date
04 Jul 2022
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Date posted
15 Nov 2021
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC001791473
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Positions
1 available
Responsibilities may include:
- Respond to routine correspondence and enquiries from a range of clients
- Front of house reception duties
- Meeting and greeting patients
- Archiving and management of patient records and files
- Publication and coordination of patient correspondence
- Management of appointments
- Fielding repeat prescription enquiries via telephone and online
- Assistance with practice manager as and when required
- Utilisation of clinical and practice software
- Ordering stationary as and when required
- Answering telephones and dealing with customer enquiries with an excellent telephone manner
- Deal with customer contact effectively and efficiently, in line with the firm’s expectations and company ethos
- Dealing with clients face to face and over the phone to manage cases and communicating information correctly
- Data entry using computerised systems
- General office duties (office supplies management, faxing, filing, scanning, photocopying etc.)
- Referrals to other departments
- Other roles and responsibilities where appropriate
Requirements and prospects
Desired skills
- Confidentiality is key
- Good knowledge of Microsoft Office systems
- Good keyboard skills
- Excellent telephone manner
- Excellent communication and interpersonal skills
- Ability to work to tight timescales
- Good communication skills
- Accurate and good attention to detail
Personal qualities
- Reliable and punctual
- Flexible
- Numerate and Literate
- Desire to develop
- Honest and trustworthy
Desired qualifications
- GCSE in maths and English at grade 4-9/A*-C or equivalent
Future prospects
- Very good opportunity to develop and grow within the organisation with a good career route
- The employer has a clear plan for developing this role for the right candidate
About the employer
Castletown Medical Centre is a small surgery in the community of Sunderland. We are a friendly practice with around 2,300 patients.
Employer
Castletown Medical Centre
https://castletownmedicalcentre.nhs.uk/
Address
6
The Broadway
Sunderland
SR5 3EX
Training
Training provider
GATESHEAD COUNCIL
Applications for this apprenticeship are being processed by LearningSkills
Contact
Alex Helm 0191 433 8761 alexhelm@gateshead.gov.uk
Level 3 Business Administrator Apprenticeship Standard:
- Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
- Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety
- Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project
Apprenticeship standard
Business administrator
Level 3 (A level)
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