Apprentice Customer Service Executive CANON (UK) LIMITED

Delivering excellent customer service is at the heart of our operation at CANON UK. We are offering a great opportunity for the ideal candidate to join us at the start their career. We have a vacancies for Customer Service Apprentices in our Business Operations team. During the programme you will gain a Level 3 Diploma in Customer Service.

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Closing date: 31 Aug 2017

Apprenticeship summary

  • Weekly wage

    £230.77

  • Working week

    9am to 5.30pm with one hour for lunch

    Total hours per week: 37.50

  • Apprenticeship duration

    1 years

  • Possible start date

    11 Sep 2017

  • Date posted

    24 Jan 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001161617

  • Positions

    1 available

Canon is a Global Blue-Chip Company. This means we’re really good at what we do and operate all over the world. Customer service is key to our business and we need exceptional people to keep it that way.

During the period of your apprenticeship you will have the opportunity to experience all parts of our Business Operations function and gain a thorough understanding of the lifecycle from order, dispatch, import/export, customs delivery, implementation, issue resolution and billing.

 

You will liaise with colleagues across the whole organisation including Sales, Service, Finance and external third party suppliers.                                                         


Requirements and prospects

Desired skills

Ideally experience of delivering excellent customer service and having a “Can Do” attitude are key to success in this role. 

Personal qualities

  • Be a self-starter with an enthusiastic attitude
  • Be able to demonstrate tenacity when faced with difficult situations, people or challenges
  • Be computer literate and able to communicate clearly and concisely both verbally and in writing
  • And most importantly a desire to succeed

Qualifications required

Maths and English Language GCSE grade C or above (or equivalent)

Future prospects

The Apprenticeship scheme aims to provide the foundation for your development into the wider arena of both the Business Operations division and Canon, with a range of opportunities that are available.

Things to consider

Due to our location your own transport would be a definite advantage – however our location is served by a number of local bus services. Our current apprentices say…. “I’m very happy with my choice of apprenticeship with Canon, Canon opens a window of opportunities, and encourages you to progress and grow". “My apprenticeship with Canon is a great opportunity to earn whilst still learning – I can really see a future for me.” “My apprenticeship has enabled me to gain a wealth of skills and has led me into a permanent job.” Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.40 per hour from 1st October 2016. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

Passionate about imaging, passionate about you Wherever your journey at Canon begins, there are plenty of ways you can develop your career. For some people, it can mean taking advantage of our network across Europe, the Middle East and Africa. For most, it involves taking every single opportunity to drive yourself and our business forward. Realising your potential is achievable in our environment of mutual trust and respect, where you are given the freedom to do your best, and where we all work towards the same common goals. You’ll be one of 17.000 valued employees across the region all of whom share a heritage of innovation, value the spirit of our company, and have a real passion and pride in what we do. We offer the right candidate a fantastic range of benefits including: 25 days holiday plus bank holidays (increasing to up to 27 with long service), Canon Pension Scheme available upon joining Canon UK Ltd, Life Cover for those in the pension scheme, Free private healthcare for all employees (tax on benefit payable by employee), Long service awards, Focus on learning and development and career progression, Staff purchase scheme. You @ Work scheme – discounts with over 100 named brands and suppliers on their products and services

Employee forum network

Summer Hour Policy

Interest Free Season Ticket Loan

Childcare Voucher Scheme

Ride 2 Work scheme

Employee Assistance Programme

Variable pay scheme (bonus/commission)

Our current apprentices say….

“I’m very happy with my choice of apprenticeship with Canon, Canon opens a window of opportunities, and encourages you to progress and grow".

“My apprenticeship with Canon is a great opportunity to earn whilst still learning – I can really see a future for me.”

Employer

CANON (UK) LIMITED

Address

Woodhatch

Cockshot Hill

Reigate

RH2 8BF

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Training provider

Advanced Apprenticeship in Customer Service

  • Level 3 Diploma in Customer Service
  • Level 3 Technical Certificate
  • Level 2 Functional Skills (where applicable)
  • Employment Rights and Responsibilities (ERR) Workbook
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship framework

Customer Service

Training provider

EAST SURREY COLLEGE

Applications for this apprenticeship are being processed by East Surrey College

Contact

Wendy Spies 01737 788316


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Closing date: 31 Aug 2017