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Customer Service Apprenticeship IN N Out

To manage incoming calls and emails relating to customer enquiries for example: Booking customers into centres for all core products; MOT, Services etc…pricing up Service’s/repairs; identifying when a customer’s car will be ready and signing up customers for loyalty scheme(s) (Drivers Club Card) and then processing the card.

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Closing date: 30 Jan 2022

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working flexibly between the hours of 8am-6pm, Monday to Saturday (five of six days).

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    31 Jan 2022

  • Date posted

    15 Nov 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001790931

  • Positions

    1 available

To manage incoming calls and emails relating to customer enquiries for example:

  • Booking customers into centres for all core products; MOT, Services etc…
  • Pricing up Service’s/repairs
  • Identifying when a customer’s car will be ready
  • Signing up customers for loyalty scheme(s) (Drivers Club Card) and then processing the card
  • Assisting Operations/Centre with customer complaints

To make recommendations as appropriate for other goods and services

  • To input, update and amend internal booking system (Navision)
  • To input, update and amend internal spreadsheets for non-booking enquiries
  • To liaise with centre principles regarding pricing enquiries and bookings
  • To be responsible for making outbound calls to existing / prospect customers for particular campaigns / PCC renewal

Requirements and prospects

Desired skills

  • IT literate

Personal qualities

  • Attention to detail
  • Good telephone manner 
  • Ability to solve problems quickly

Desired qualifications

3 GCSEs or equivalent at minimum including English & maths at grade 4/C or above.

Future prospects

There may be a possible full-time career within the automotive industry with many opportunities to progress to positions of authority. The opportunities are endless.


About the employer

IN'n'OUT Autocentres are experts in vehicle servicing, MOT's & repairs. We were established in 2008 and have over 25 autocentres nationwide.

Employer

IN N Out

Address

Towcester Road

Northampton

NN1 1BQ

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Training

Training provider

SKILLNET LIMITED

Applications for this apprenticeship are being processed by Skillnet

Contact

Kelly Bell 01923216165 kelly.bell@skillnet.org.uk

  • Level 2 Customer Service Practitioner Apprenticeship Standard

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An Apprentice’s training includes:

  • Apprenticeship standard L2 (Customer Service Practitioner)
  • An industry recognised standard qualification
  • Functional skills if needed

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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