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Admissions Apprentice City College Plymouth

City College Plymouth are hiring an Apprentice Admissions Officer to work in their Admissions department. Could this be the role for you? Apply now!

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Closing date: 20 Jan 2022

Apprenticeship summary

  • Wage

    To be agreed upon appointment

  • Working week

    Monday - Friday, office hours TBC.

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    30 Jan 2022

  • Date posted

    12 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The Admissions Apprentice is part of a team responsible for processing all applications received by City College Plymouth and ensuring these are dealt with efficiently and effectively. The post holder supports the team in communicating with applicants throughout the admissions process, liaising with Faculty staff where necessary and carrying out various business administration tasks.

Key Responsibilities:

  • To input and update data from applications onto the student record system as directed    
  • To respond to enquiries in person, over the telephone, by email and online to all customers including potential applicants and parents
  • Maintain efficient and effective filing systems 
  • Deal with correspondence appropriately, ensuring data protection regulations are adhered to at all times   
  • To receive and send a variety of correspondence to individuals, arranging faculty and careers guidance interviews and liaising with staff and applicants as necessary  
  • To liaise closely with applicants carrying out customer service activities such as interview reminder calls, follow up calls for non-attendees and withdrawn applicants, providing advice and guidance as appropriate  
  • To assist in actioning office diary tasks as required
  • To keep up to date with the range of courses on offer and cross-College information, to assist in responding to enquiries
  • To represent the Admissions team at both internal and external events   
  • To assist the Admissions Officer in promoting equality and diversity to both staff and applicants throughout the admissions process
  • Undertake such other duties commensurate with the grade of the post as may reasonably be required and you may be required to be trained to administer First Aid

Please note that this role profile is intended to provide an overview of the role in the context of the ambition of City College Plymouth.

The overview of responsibilities is listed for convenience and is not in any order of priority or significance. It is agreed that the significance of different aspects of the role will vary at different times and that all accountabilities are of potentially equivalent significance.

City College Plymouth expects staff to:

  • Work within the context of the College’s core values, code of conduct, quality requirements and ethos of continuous improvements

Undertake their duties in accordance with College policies and procedures, particularly with respect to:

  • Safeguarding Children and Safer Recruitment in Education, including Prevent
  • Human Resources policies and procedures 
  • Health and Safety policies and procedures 
  • Equality, Diversity and inclusion policies and procedures    
  • The College’s policy on the confidentiality of data stored electronically, and by other means, in line with data protection legislation
  • Keep abreast of developments in their own area of expertise and undertake staff development opportunities where identified and approved, subject to funding         
  • Undertake such other duties commensurate with the grade of the post as may be reasonably be required       
  • You may be required to be trained to administer First Aid

This Job Description is current at the date shown. It is liable to variation by management, in consultation with you, to reflect or anticipate change in, or to, the job.

Requirements and prospects

Desired skills

  • To be familiar with Microsoft Office applications (Word, Excel, Access)
  • To be familiar with the Google suite desirable
  • Prior experience of working in a customer facing role a bonus
  • Good communication skills with the ability to deal pleasantly and efficiently with customers and colleagues at all levels
  • Good organisational and time management skills

Personal qualities

  • A commitment to high customer service and professional conduct at all times
  • An effective and committed team player with a willingness to learn
  • Adaptability to change and the working environment

Desired qualifications

English and maths at GCSE grade C/4, equivalent or above.

Future prospects

There may be the chance to progress onto further qualifications for the right candidate, upon successful completion of the apprenticeship.

Things to consider

The flexibility to work evenings and weekends occasionally is essential.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

We will position ourselves at the heart of our community and contribute to the region’s partnership strategies for growth and prosperity. We will do much more to impact upon the lives and prosperity of local people. We will raise aspirations and create an environment which has enterprise and employability at its heart.

We are a College with a national reputation for promoting enterprise, employability and science, technology, engineering, and mathematics (STEM).

Our mission is what we focus on each and every day.

To be the South West’s leading provider of innovative, technical and professional education and training by supporting partnerships for growth, raising aspirations and fostering wealth creation.
Our mission and vision provide the focus for our College community - students, staff and partners.

They are not simply gentle aspirations; they are catalysts for action and are:

  • Capable of translation into hard-edged, measurable, and practical outputs
  • The link between the aspirations of individual staff members and our collective organisational values
  • Focused on the student, the customer, the employer, and the wider community
  • Statements which the College is committed to implementing for the benefits of all of our constituents
  • Reflections of our core beliefs and what we value in each other and in our external relationships
  • Ways in which we would wish to be perceived by those within and without the organisation
  • Benchmarks for guiding behaviour and decision making

Our values:

  • We put our students and our community at the heart of all that we do
  • We foster excellence, innovation, and creativity
  • We celebrate diversity and inclusion and the breaking down of barriers to success
  • We have high expectations of ourselves, our students, and our partners

Our core values underpin our strategies, policies, objectives, and procedures by providing an anchor and a reference point for everything that we do. They have informed the development of this strategic plan, in particular by reinforcing the primacy of the student experience to our future direction.


City College Plymouth


Kings Road



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Training provider


Applications for this apprenticeship are being processed by City College Plymouth

  • Customer service practitioner apprenticeship combined with additional Business and Administration units
  • Functional skills if required

All components will be agreed upon before the start of the apprenticeship.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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