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Administration Apprentice UNIQUE MAGAZINES LIMITED

An exciting opportunity to work for a magazine company based in Newcastle. The role includes answering customer enquiries via the website, email, mail and telephone, ensuring issues are dealt with swiftly and in accordance with the company values. The role will include supporting and liaising with other departments within the company.

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Closing date: 30 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.38

  • Working week

    Shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    31 Jul 2022

  • Date posted

    10 Nov 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001789665

  • Positions

    1 available

A list of your day to day duties includes:

  • Ensure customer enquiries are dealt with within appropriate time scales 
  • Communicate courteously with customers and suppliers by telephone, email, letter and face to face.
  • Investigate and look for resolutions to customers problems.
  • Liaising with publishers to obtain start dates and end dates, renewal of orders and 3rd parties either by telephone, email or face to face.
  • Keeping accurate records of discussions or correspondence with customers.
  • Help increase sales by effectively communicating with customers.
  • Processing cheque payments
  • Processing external orders
  • Contacting customers to discuss the renewal of their order.
  • React to customer enquiries and seek to provide answers and solutions 
  • Share customer enquiries with the team with a focus on improving service
  • Updating in-house reports e.g. refunds, magazine resends, business sales, external orders
  • Working closely with Marketing and Distribution departments to gain further insight into promotions and campaigns that the company is participating in.
  • Learning about the organisations products or services and keeping up to date with changes.

Requirements and prospects

Desired skills

  • Ability to maintain confidentiality
  • Positive and flexible attitude
  • Be patient, tactful, diplomatic and approachable.
  • Self-motivated
  • Commitment to Equal Opportunities and Customer Care
  • Self-development and learning
  • Ability to think clearly
  • Trust and integrity
  • Possess a ‘can do’ attitude

Personal qualities

  • Approachable, warm and friendly
  • Presentable
  • Willing to commit to the amount of study included in the qualification

Desired qualifications

  • Grade C and above in Math and English
  • Good IT skills

Future prospects

To be trained in working in the magazine industry working in a professional environment. To become an industry expert.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Since 2002 Unique Magazines has been providing customers with access to thousands of popular and specialist magazines.

Our subscription deals can lead to great savings on hundreds of titles that can simply not be found on the high street or in your local newsagent's.

Today we stock over 2000 magazines that are available for next day delivery from our warehouse if ordered before 2pm. You can choose whether to buy a single issue of a magazine or a subscription, putting you in control, and postage is included in the cost.

Employer

UNIQUE MAGAZINES LIMITED

Address

unit 2

Newcastle Upon Tyne

NE16 3DJ

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Training

Training provider

Milltech

Applications for this apprenticeship are being processed by Milltech

Contact

Emma Brett +447818543718 Emma@milltech-ltd.co.uk

  • Level 2 - Customer service practitioner
  • Functional Skills if required 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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