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Apprentice Technical Support Engineer Central Technology Limited

They are expanding their team and are seeking enthusiastic, driven, and ambitious team members to join in their journey as an Apprentice Technical Support Engineer. You will work towards a Level 3 Digital Support Technician apprenticeship standard.

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Closing date: 01 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, between 09:00 - 17:30.

    Total hours per week: 37.50

  • Expected duration

    1 years

  • Possible start date

    02 Jul 2022

  • Date posted

    11 Nov 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001789546

  • Positions

    1 available

GBS Apprenticeships are recruiting for a rapidly growing MSP operating from a large office in Chesterfield. They offer an informal, relaxed yet high performance environment where they recognise and reward effort and achievement.

The company prides itself on high levels of strategic engagement with its customers coupled with their internal technical expertise, enabling them to operate their own cloud infrastructure and communications network.

They are expanding their team and are seeking enthusiastic, driven, and ambitious team members to join in their journey as a Technical Support Engineer.

About the role:

  • As a 1st Line Technical Support Engineer, you will be responsible for providing remote support for IT, data, hosting and telecoms networks
  • You will be responsible for the proactive maintenance of customer’s networks, making full use of the Remote Monitoring & Management (RMM) systems in place
  • You will be expected to provide feedback and assist the team leader to ensure your individual and team SLA’s and KPI’s are achieved
  • You will carry out these works in a professional manner, using technical knowledge and experience. You shall be aware that, at the time of contact, the customer may be in a critical system outage situation and calm, consultative communications are required at all times
  • Answer support telephone calls and e-mails directly from the customer and work to a target of first-time fix of all issues
  • Record all works within the company ticketing system, ensuring that regular updates are placed on all assigned open tickets
  • Prioritise and categorise tickets to provide efficient progression
  • Work to the contracted SLA’s and liaise with 3rd parties as appropriate, escalating potential failures within the team in a timely manner
  • Aid in the creation and management of a technical knowledge base and work closely within the team to increase technical knowledge and understanding of the business

Benefits:

  • Free onsite parking with EV charging points
  • Air-conditioned offices with shower facilities
  • Career progression with personal development plans
  • Training opportunities
  • Vitality private healthcare plan
  • Sick pay policy
  • An active formal and informal social calendar with escape rooms, go-karting, and curry evenings being the favourites
  • A large social hub to relax and have a coffee or enjoy a game of pool or use the PlayStation
  • Hybrid working – remote / customer site / office
  • Weekly HIIT sessions provided by The Fitness Truck for those who want to challenge their body as well as their mind
  • Regular mental health training programme available to all
  • Last but not least, their office dogs

Salary, Contract Term and Employee Benefits:

£4.30 Per Hour.

Reference ID: GBSAF045.

Job Types: Full-time, Apprenticeship.

COVID-19 considerations:

  • Initial remote interview process
  • Social distancing in place
  • Sanitisation, disinfection, and cleaning procedures in place with onsite testing

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Organisational skills
  • Proven track record of working on a remote technical support desk

Knowledge / Technologies you ideally would be aware of:

  • Active Directory / Windows Servers / Exchange / 365 / Azure / Virtualisation

Personal qualities

A professional, self-motivated, and enthusiastic individual. You are organised, adaptable, and calm under pressure with a strong desire to continue to develop your skillset whilst working effectively and efficiently alone or as part of a team.

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Good standard of practical application of literacy and numeracy.

Future prospects

This is an apprenticeship position with the opportunity of progression if you prove to be a valuable member of the team.


About the employer

A rapidly growing MSP operating from a large office in Chesterfield. They offer an informal, relaxed yet high performance environment where they recognise and reward effort and achievement.

The company prides itself on high levels of strategic engagement with its customers coupled with their internal technical expertise, enabling them to operate their own cloud infrastructure and communications network.

Employer

Central Technology Limited

Address

Quantum Point Sheepbridge Works

Sheepbridge Lane

Chesterfield

S41 9RX

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Training

Training provider

GUARD BUSINESS SOLUTIONS LIMITED

Applications for this apprenticeship are being processed by GUARD BUSINESS SOLUTIONS LIMITED

Level 3 Digital Support Technician apprenticeship standard.

Enjoy finding solutions to digital problems?

With new technologies emerging and evolving it's the perfect time to develop your skills to be ahead of the game. These skills will help maximise the effective use of digital technologies, productivity software and digital communication for an organisation.

This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. Organisations of all types are increasing applying digital technologies across all their business functions to maximise productivity. The demand for people who can support and implement these digital operations and digital transformation projects is increasing. Similarly, organisations of all types are increasingly supporting their service users though online and digital channels, as they develop omni-channel approaches to meeting customer needs, deflect traditional telephone and face-to-face contacts and to reduce costs.

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives. They will select one of the following two options:

A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.

A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies.

In their daily work, Digital Support Technicians interact with a wide variety of internal or external users of digital systems, through digital channels, by phone and/or face to face.

Apprenticeship standard

Digital support technician

Level 3 (A level)


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