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Customer Service Apprentice Helston Folk Museum

The Museum of Cornish Life is offering an exciting opportunity to join a friendly team as a Customer Service Apprentice. The museum is a fun place to work where something different happens each day.

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Closing date: today

Apprenticeship summary

  • Wage

    Competitive salary

  • Working week

    09:45am to 4:15pm, Monday to Friday. You will also be required to work 1 Saturday in every 4.

    Total hours per week: 30.00

  • Expected duration

    21 months

  • Possible start date

    01 Feb 2022

  • Date posted

    11 Nov 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001789332

  • Positions

    1 available

Working with a small staff team (Director, Community Engagement Curator, Finds Liaison Officer and Trainee Curator) and a large team of volunteers you will carry out a broad range of roles with a focus on customer service.

This role will fulfil part of the museum’s National Portfolio Organisation (NPO) commitments as identified within Cornwall Museum Partnership’s application to the Arts Council England for 2018-2023. The focus of the role will be customer services through welcoming visitors, retail, helping with exhibitions/events and sharing the story of the museum digitally.  Working with a small staff team (Director, Community Engagement Curator, Finds Liaison Officer and Intern) and a large team of volunteers you will get to experience all aspects of working with the public in museums. The role will provide you with work based training opportunities developing your knowledge and experience of museums.

Daily duties will involve:

  • Greeting visitors and working in the reception
  • Working in the museum shop including sales and restocking the displays
  • Stocking up the tourist information point leaflets and helping with tourist enquiries
  • Collecting visitor surveys and inputting data online
  • Taking bookings for museum visits and events
  • Administrative tasks such as photocopying and answering the phone
  • Assisting the team with marketing such as daily social media checks and poster distribution
  • Assisting in maintaining the high presentation of the museum to visitor such as weeding the outdoor space and cleaning touch points in the galleries
  • Assisting with museum activities such as exhibitions and events
  • Working with volunteers

Requirements and prospects

Desired skills

  • Ability to multi-task
  • Organised and tidy
  • Strong people skills
  • Good conversational skills
  • Proficient with Microsoft Office

Personal qualities

  • Empathetic and can understand different viewpoints
  • Ability to stay calm under pressure
  • A friendly and 'can-do' attitude
  • Team player
  • Like learning new things

Desired qualifications

  • GCSE maths and English at Grade C or 4 (or equivalent) is desirable but not essential.
  • Experience of working in a customer service role would be advantageous

Future prospects

  • It is hoped that the successful applicant will complete the apprenticeship and progress into either a Customer Service Role or into the Arts and Culture sector. Our 3 previous apprentices have all progressed into full time employment in a range of customer facing roles in business

Things to consider

  • You will be asked on occasion to work out of hours to support events. You will also work with a museum collection and will be trained in object handling
  • All training and including travel costs to attend training will be covered by the employer with the role having £1000 allocated

About the employer

The Museum was founded in 1949 and is housed in the Grade II Listed former Market House and Drill Hall. The Museum's collection reflects both the social and industrial history of Helston and the surrounding area, from mining, fishing and farming through to home life in the 18th - 20th centuries. An accredited museum, Helston has one of the most significant social history and costume collections in Cornwall.

Employer

Helston Folk Museum

Address

Helston Folk Museum

Market Place

Helston

TR13 8TH

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Training

Training provider

CORNWALL APPRENTICESHIP AGENCY LIMITED

Applications for this apprenticeship are being processed by Cornwall Apprenticeship Agency Limited

Contact

Lynne Dunn 01326211382 lynne.dunn@cornwallmarine.net

  • Level 2 Customer Service Practitioner Standard
  • Maths and English Funcational Skills (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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