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Assistant Administrator Apprentice HILL CARE LIMITED

This is a fantastic opportunity to join a successful organisation providing consistently high standards of service. In this role, you will provide administrative support to the team ensuring commitment to quality customer service and excellence in all that you do. A structured delivery plan will be in place for the duration of your apprenticeship.

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Closing date: 22 Jul 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 9am-5pm

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    25 Jul 2022

  • Date posted

    08 Nov 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Administration Duties to include: 

  • Regularly monitor the enquiries and website email inboxes ensuring all emails are actioned and responded to appropriately and in a timely.  Maintain good housekeeping of the enquiries inbox.
  • Answer all incoming telephone calls in a friendly and professional manner.  Ensure all telephone calls are passed onto the appropriate person or messages taken when necessary.
  • Open and sort incoming mail and distribute to the correct staff member to action.  
  • Print training packages as and when required.
  • Regularly monitoring stationary supplies and re-ordering as necessary.
  • Maintaining/updating the Hill Care contact list and internal short dial list.
  • Ensure filing is kept up to date and filed accurately.
  • Shred confidential paperwork as and when required.
  • To undertake ad-hoc requests as required to support overall smooth running of Head Office and Operations.


  • Ensure all messages taken are accurate and passed on to the relevant staff member / manager in a timely manner.
  • Update PA to the Directors with daily priorities and when at risk of missing deadlines.
  • Participate in staff training as and when required.

Training and Development: 

  • Attend mandatory training days/courses, on or off site, as and when required.
  • Maintain professional knowledge and competence.

Health and Safety: 

  • Understand and ensure the implementation of the Company Health and Safety policies, and Emergency and Fire procedures.
  • Promote safe working practice in Head Office.


  • Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties.
  • Notify the Group Secretary, or the Person in Charge, as soon as possible of your inability to work, and also on your return to work from all periods of absence.
  • Adhere to all Company policies and procedures within the defined timescales.
  • Ensure all equipment is clean and well maintained.
  • Carry out any other tasks that may be reasonably assigned to you.

Requirements and prospects

Desired skills

• Basic knowledge / experience of MS Word, MS Excel and Outlook
• Good communication and organisational skills
• Ability to manage own workload / priorities
• Team player
• Willing to learn, develop and undertake new tasks

Personal qualities

• Friendly, confident, well-presented and customer-focused
• Professional telephone manner
• Genuine interest in working within a caring environment

Desired qualifications

  • Minimum of GCSE grade 4 (C) in maths and English (or equivalent)

Future prospects

Chesterfield College continues to develop strong relationships with employers and we encourage any organisation considering recruiting an apprentice to support them to progress onto a higher apprenticeship level, or offer full time employment at the end of their apprenticeship.

Upon successful completion of the apprenticeship you may offered a full time position.

Things to consider

  • Where possible, every applicant must attend an interview with the College Group prior to being shortlisted for this role and being put forward for interview with the employer.
  • Your application will be acknowledged in the first instance by telephone.
  • Please be aware that this vacancy may close before the planned closing date in the event of the position being filled or withdrawn by the employer.
  • Applicant will be required to have a DBS check 

About the employer

The Hill Care group specialise in providing residential, nursing and dementia care, personalised for you and your family.  Their experienced professional healthcare teams and safe, comfortable accommodation provide residents with bespoke healthcare support. 





Dunston Place Unit 5

Dunston Road


S41 8NL

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Training provider


Applications for this apprenticeship are being processed by Chesterfield College


Chesterfield College 01246 500 500

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards a Level 3 Apprenticeship in Business Administration with support from your employer and the Chesterfield College Group

The apprenticeship standard includes:

  • A mixture of face to face and remote visits every 4 - 6 weeks
  • On and off the job training with a designated mentor
  • Reviews every 6 - 12 weeks with your work-based tutor and line manager/mentor
  • Feedback sessions to discuss progress
  • End point assessment

As part of your apprenticeship and dependent on your prior attainment you may be required to complete maths and English Functional Skills (dependent upon your GCSE grades) which is an integral part of your apprenticeship.  Upon successful completion you will be awarded an additional certificates of recognition for these qualifications

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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