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Dental Nursing Apprentice Diss Dental Health Centre Ltd

The post-holder is responsible for providing a friendly and reassuring environment to patients, families, carers, escorts and colleagues. As a member of the nursing team, the Dental Nurse receives patients, prepares the surgery for treatment and maintains the surgery in accordance with cross infection policies and procedures.

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Closing date: 31 May 2022

Apprenticeship summary

  • Weekly wage

    £192.40 - £380.00

  • Working week

    Monday 8:15am to 18:00. Tuesday 8:15am to 18:00. Wednesday 8:15am to 18:00. Thursday 8:15am to 18:00. Friday 8:15am to 17:00. Two Saturdays a month by request, 8:15am to 17:00. 60 minute unpaid break per day (1:00-2:00).

    Total hours per week: 40.00

  • Expected duration

    24 months

  • Possible start date

    01 Sep 2022

  • Date posted

    08 Nov 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    3 available

Dental Nurse- Key Areas of Responsibility:

  • Demonstrate high clinical and professional standards at all times.
  • Keep the clinical areas, and all equipment and instruments clean, tidy and sterile as appropriate according to the practice’s Health and Safety, infection control procedures and the manufacturer's instructions.
  • Use all equipment and machinery in accordance with the manufacturer's recommendations and ensure that they are maintained regularly and in good working order.
  • Provide chairside assistance to the Dentist/ Hygienist, ensuring that the correct equipment is available.
  • Provide physical and emotional care and support for patients/ carers, as required.
  • Demonstrate discretion and empathy when dealing with sensitive and confidential information regarding patients.
  • Anticipate the needs of the clinician and safeguard the welfare of the patient.
  • Monitor the clinical signs of the patient to anticipate any unplanned situations e.g. a medical emergency.
  • Assist the Dentist/ Hygienist in the provision of emergency dental care, should the occasion arise.
  • Accurately complete patient clinical records, as directed.
  • Handle all substances in accordance with Health and Safety policies.
  • Be responsible for ensuring the decontamination of materials and equipment that have been exposed to blood and body fluids prior to their dispatch and on receipt (from outside agencies, including impressions and dental equipment for repair).
  • Be familiar and comply with all Health and Safety rules and guidance, including PPE, COSHH, mercury handling, radiation, infection control, safe disposal of sharps and waste disposal.
  • Assist the Dentist in taking dental radiographs, and process and store radiographs using appropriate equipment and record maintenance, in accordance with the Radiation QA and Audit requirements.
  • Complete laboratory request forms and keep records of work sent, received and fitted.
  • Ensure infection control tick sheets are completed on a daily basis.
  • Ensure adequate stocks of materials and other items within the surgery.
  • Ensure order requests are passed to the Practice Manager as necessary.
  • Ensure computer/ written records are accurately maintained and securely stored.
  • Liaise with Reception to ensure smooth patient communications and transfer of records.
  • Know how to record incidents and understand the importance of keeping the Practice Manager informed.
  • Prepare, use, maintain and close down dental surgeries and equipment adhering to current guidance, and polices and legislation, such as Infection Control policies and HTM01-05.
  • Undergo training as required to develop skills and abilities.
  • Attend refresher and update training for medical emergencies and CPR.
  • Maintain a personal CPD file as required.
  • Attend and participate in Practice meetings.
  • Act in accordance with the Practice rules and code of conduct.
  • Perform other duties as necessary for the efficient operation of the Practice.

On occasion, this role will also need to be fulfilled:

Receptionist - Job purpose:

Ensure that the Reception is organised in an efficient manner and patients are looked after during their visit to the Practice.

Key areas of Responsibility:

  • Answer the telephone in the prescribed manner.
  • Welcome all patients arriving at the Practice.
  • Ensure that the appointment system is efficient and accurate.
  • Collect and record patient payments.
  • Ensure that patient records are completed correctly before filing and storing them in an efficient, tidy and secure manner.
  • Encourage prompt payments and chase outstanding debts according to the Practice policy.
  • Liaise with dental laboratories, supply companies and other organisations as required.
  • Send out patient recalls.
  • Compile day sheets.
  • Keep the office, reception area and waiting room clean and tidy.
  • Other duties, as necessary, for the efficient operation of the Practice.
  • Undergo training as may be required to develop your skills and abilities.
  • Attend refresher and update training for medical emergencies and CPR.

Requirements and prospects

Desired skills

  • Computer literate and able to communicate well face- to- face and over the telephone.
  • Able to work as part of a team.
  • Good communication skills.

Personal qualities

We are looking for a person who is friendly, caring, can demonstrate attention to detail, is a fast learner and shows confidence when dealing with the public. The person will be well motivated with good people skills. Above all, the person needs to be willing to work as part of a dedicated team who operate in a very busy practice.

Desired qualifications

Applicants should hold Level 2 Functional skills English and maths or GCSE, or equivalent, grade 4/C as part of the entry requirements onto this Level 3 Apprenticeship course.

If a potential apprentice does not currently meet these requirements, they will need to attend additional Functional Skills English and maths sessions.

Applicants who are currently undertaking or sitting GCSEs in English and maths should include their predicted grades on their application. If successful for this position, you will be offered a conditional place on the Apprenticeship course, subject to you meeting the entry requirements for maths and English. 

Future prospects

The business is looking for people who want to develop and gain a full- time position following their Apprenticeship.

We also welcome applications from part/ qualified Dental Nurses.

Things to consider

This varied job will mean that you will spend a lot of your day on your feet and you will need to be able to adopt a flexible approach in all areas of the working day.

This position and Apprenticeship offers the opportunity to develop your skills and experience to enable you to build a career. A permanent position will be possible at the end of your Apprenticeship based on performance.

About the employer

Diss Dental Health Centre is a long established dental practice located in the market town of Diss. The practice is committed to providing high standards of NHS, private and cosmetic dental care.

To be truly modern, today’s dentistry should meet all of its patients’ expectations. We offer the most personalised care possible, in an unusually attractive and comfortable environment. We are dedicated to our patients' dental health, offering all the latest dental techniques and procedures. We use advanced technology to create a beautiful mouth and a perfect smile for each patient, while reducing any possibility of pain. Our team of 17 aim to accomplish all of this with friendliness, thoughtfulness and professionalism. At our practice, we strive to achieve the ideal in modern dentistry.


Diss Dental Health Centre Ltd



Mount Street


IP22 4QG

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Training provider


Applications for this apprenticeship are being processed by Norwich City College


City College Norwich 01603 773365

For the full Apprenticeship, learners will complete:

  • Level 3 Diploma in Dental Nursing.
  • Level 2 Functional Skills in English.
  • Level 2 Functional Skills in maths.

Apprentices without Level 2 English and Maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the End Point Assessment.

Apprentices must achieve a GDC approved Licence to Practice qualification in Dental Nursing.

Apprenticeship standard

Dental nurse (integrated)

Level 3 (A level)

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