Kia Parts & Service Advisor Apprentice Newbarn Cars
Would you like a career in the automotive industry as a Parts and Service Advisor working for Kia, a dynamic and exciting brand whose company ethos is 'Family-like Care'? For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.
Closing date: 28 Jun 2022
Apprenticeship summary
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Weekly wage
£192.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Mon - Fri 8am - 5:30pm
Total hours per week: 40.00
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Expected duration
16 months
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Possible start date
30 Jun 2022
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Date posted
08 Nov 2021
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001788041
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Positions
1 available
Are you passionate about a long-term career within the automotive industry? Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand whose company ethos is "Family-like Care"? If the answer is "yes" then the Kia Apprenticeship Programme could be the career route for you. Newbarn Kia are currently seeking a Parts and Service Advisor Apprentice to join their dealership. This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
- Ordering car parts using on-line systems
- Chasing up missing or incorrect parts with suppliers
- Packaging and returning any unused/unwanted parts
- Regular communication with mechanics
- Liaising with customers to let them know when parts have arrived
- Inbound and outbound telephone calls
- Advice and guidance of products
- Drive the department forward with external sales and to maximise sales at every opportunity
- Working to a high level of customer service at all times and remain courteous and police to customers
- Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
- Upselling and cross-selling additional products and services
- Booking in cars for MOT's and service
- Liaising with workshop vehicle technicians for updates with vehicle repair timescales
- Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
- Working to a high level of customer service at all times
- General ad hoc duties as and when required
Requirements and prospects
Desired skills
- Excellent communication skills
- Computer literate
- Have a keen interest in and knowledge of the motor vehicle industry
- Meticulous attention to detail
- The willingness to also undertake basic duties as part of training
- Mechanically minded
Personal qualities
- Passionate about the automotive industry
- Forward thinking and keen to learn with an interest in development and progression
- Hardworking
- Punctual
- Reliable
- Ability to use own initiative
- Must have a 'can do' attitude
- Polite and courteous
Desired qualifications
4 GCSE's at grade A* to C (or equivalent) in maths and English. Science and ICT are desirable.
Future prospects
Upon successful completion and review of the apprenticeship, you will have the opportunity to gain employment with the business.
About the employer
Newbarn Kia is a Kia dealership located in Bognor Regis.
Employer
Newbarn Cars
https://www.kia.com/uk/dealers/newbarn/
Address
65 Aldwick Road
Bognore Regis
PO21 2NW
Training
Training provider
NOTTINGHAM COLLEGE
Applications for this apprenticeship are being processed by Nottingham College
Contact
Nottingham College Apprenticeship Team
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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