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Sales and Service Apprenticeship (CCF) - Level 2 Trade Supplier Apprentice Travis Perkins Plc

You’ll get exposure across a number of areas, allowing you to see where your strengths and interests lie. This will vary between talking to customers in our trade counter, fulfilling their orders in the yard or speaking to them over the phone. You’ll be working with a team to get our products to the customer safely and efficiently.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Nov 2021

Apprenticeship summary

  • Weekly wage

    £196.35 to £378.68

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    This is a full time contract. Our branches are open Monday - Friday 7.30am - 5.00pm and Saturdays 7.30am - 12.00pm. Our colleagues work every other Saturday. Exact shifts to be confirmed.

    Total hours per week: 42.50

    (the hours are based on the candidate being over 18)

  • Expected duration

    13 months

  • Possible start date

    01 Dec 2021

  • Date posted

    03 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Customer Service, it means many things to many people. But being Completely Customer Focused is what we stand for. Part of the Travis Perkins Group, CCF are a nationwide distributor of insulation and interior building products to the UK construction industry and with your help our goal is to be number one in the industry for customer service, ensuring we provide all of our customers with the support they need to get the job done. So ask yourself, are you Completely Customer Focused?

Being an Apprentice Customer Service Assistant with us gives you a fantastic opportunity to showcase your ability to build relationships with customers. Don’t worry though, we don’t expect you to already be an expert in our products. You’ll join our industry-leading apprenticeship programme, enabling you to build the necessary skills, knowledge and behaviours to be best you can and to set you up for future success. 

Our CCF Pursuit of Better Certificate is a 12 month Apprenticeship that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, you’ll explore:

  • Our safety culture within branch
  • The products we sell and the services we provide
  • What makes us different and keeps us as the number one choice for our valued customer base

Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom. 

What’s the day-to-day?

No two days are the same, but ultimately you’ll:

  • Build relationships with customers over the counter and on the phone by taking orders, providing quotes, offering possible solutions and relatable products
  • Be helpful and friendly, you will likely get to know our customers on a first-name basis
  • Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchase

What’s in it for you?

A competitive salary and benefits which include 22 days holiday, colleague bonus and colleague discounts across the Travis Perkins Group businesses. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!

Does this sound like you?

We’re looking for individuals with the potential to be future leaders within our business. You’ll be someone who is keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us. 

Requirements and prospects

Desired skills

  • Good communication
  • Customer service

Personal qualities

  • Ambitious
  • Keen to develop

Desired qualifications

None specified.

Future prospects

  • A large number of our current Senior Managers within the business developed themselves through our apprenticeship programmes
  • If you have the right attitude, and the desire to succeed then the opportunities for you within our business truly are endless

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

The Travis Perkins Group operates 21+ businesses across the UK. Everything we do and sell is all around you. With a £6bn turnover and more than 28,000 colleagues serving trade and retail customers from over 2,000 trading outlets nationwide, we are the top performing UK Group in our sector. From supplying materials for iconic buildings to helping out our local customers through the floods, we’re a highly collaborative, high impact business that’s been recognised as one of Britain’s Top Employers.

The ‘family feel’ of our business has crafted a strong inclusive culture, where people come first - rewarding performance and building careers. It’s the reason why we are such a successful organisation, doubling in size in the last 5 years with clear growth plans for the future. The Group is committed to promoting equality of opportunity for all employees and job applicants. A workforce with a difference allows the Group to maximise the unique and individual qualities of its people.


Travis Perkins Plc


2 Junction Road


L20 8AD

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Training provider


Applications for this apprenticeship are being processed by Travis Perkins Plc


Trade Supplier Level 2 Apprenticeship Standard

Functional skills if required

  • Right from the start of your career with us, you’ll be supported in your development. You’ll join our Civils Specialist Programme, a 12 month Apprenticeship that will give you tools to be successful in your role. Over your apprenticeship, you’ll explore our safety culture, the products we sell, the services we provide and understand more about our customers
  • Through 1:1 coaching and mentoring, you’ve got a fantastic support network that will support you, not only through the apprenticeship programme, but your day to day development
  • Over the year, you will build the foundations for your future career by attending online knowledge and skills workshops that are led by our highly skilled training team, as well as our business experts. On top of all of this, you will also be gaining a nationally recognised qualification. With apprenticeships covering 90% of our roles, there’s also multiple development opportunities to fast track your career within our Group

Apprenticeship standard

Trade supplier

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Nov 2021