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Managed Services IT Support Apprentice Tier One It Ltd

Tier One are looking for an IT Support Apprentice to respond to new and existing support calls within SLA, providing an efficient and friendly support service across an array of different systems for clients.

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Closing date: 03 Jan 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Mon-Fri, Working shifts between 8am-5pm or 9am-6pm with an hour lunch.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    17 Jan 2022

  • Date posted

    08 Nov 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • Answering incoming calls and opening tickets for these customers within our ticketing systems
  • Working with 1st line support to remotely diagnose and gather pertinent information in a timely manner using a range of support tools
  • Documenting knowledge articles and customer information in the company knowledge base
  • Performing setup of equipment prior to being installed at customer site

Requirements and prospects

Desired skills

  • Understanding of SLA importance
  • Customer-centric mindset
  • Excellent communication & customer service skills
  • Good troubleshooting approach and testing skills
  • Basic understanding of VoIP
  • Good understanding of Windows OS environments
  • Experience in building laptops / desktops

Personal qualities

  • Positive work ethic
  • Well spoken
  • Aspiration to learn

Desired qualifications

GCSE (or equivalent) maths and English at Grade 4 / C.

Future prospects

Potential of a permanent full time role on completion of Apprenticeship.

Things to consider

Please note, this vacancy may close early if a suitable candidate is found.

About the employer

Tier One is an outsourced IT provider based in Fleet, Hampshire. We serve over 200 clients, and need to maintain high standards in multiple areas across the business.

Managed Services is at the forefront of all services offered by Tier One and is the first point of contact for all its clients.


Tier One It Ltd


Admiral House

Harlington Way


GU51 4YA

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Training provider

Basingstoke ITEC

Applications for this apprenticeship are being processed by Basingstoke Itec


Kate Staples 01256471161

Basingstoke ITEC will be your training provider, and you will be required to come to Basingstoke from time to time for workshops.

Level 3 Digital Support Technician Qualification.

Apprenticeship standard

Digital support technician

Level 3 (A level)

Before you apply

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