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Level 3 Hospitality Supervisor The Strickland Arms

We are looking for a Level 3 Apprentice Hospitality Supervisor to join our small team. You will be supporting management to organise resources and supervise staff and as a key team member, delivering a high standard of customer service with accommodation, meal reservations, table service and bar management.

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Closing date: 31 Jan 2022

Apprenticeship summary

  • Wage

    To be agreed upon appointment

  • Working week

    Varied shifts, flexible. TBC.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    01 Feb 2022

  • Date posted

    28 Oct 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001784852

  • Positions

    1 available

Customer Service:

  • Communicate effectively with customers
  • Manage accommodation bookings
  • Ensure delivery of a high standard of service
  • Seek and respond to feedback
  • Take orders, serve food and beverage and process payments
  • Maintain close working relationships with all staff

Hospitality Supervision:

  • Support the management team to deliver objectives
  • Provide timely communication to management with regard to business operations
  • Prepare service areas for business
  • Run shifts
  • Coordinate and motivate a team
  • Prepare and manage staff rotas
  • EPoS till reconciliation
  • Oversee and report on stock levels for bar and housekeeping
  • Check and report on maintenance of accommodation units
  • Review and seek to improve operating practices

Requirements and prospects

Desired skills

  • Communication and interpersonal skills
  • Contribute positively as a team member
  • Focus on meeting customer expectations
  • Pays attention to detail
  • Competent with use of EPoS, web-based booking systems, word processing and spreadsheets
  • Work under pressure in a busy environment

Personal qualities

  • Conscientious
  • Dependable
  • Personable
  • Positive working attitude
  • Seeks to deliver high standards
  • Work flexible hours/days

Desired qualifications

  • GCSE Maths & English (if not achieved, this will be done as part of your college course)

Future prospects

Subject to a successful completion of Apprenticeship, a full time position in the business.

About the employer

The Strickland Arms is a warm, sociable pub, located just outside Penrith, in the Eden Valley. We want our guests to have an enjoyable time with us whether they are staying in one of our six accommodation options, dining with us in the restaurant or sharing a few drinks with friends in the bar. We seek to provide a warm Cumbrian welcome and deliver efficient and friendly service.

Employer

The Strickland Arms

Address

Great Strickland

Penrith

CA10 3DF

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Training

Training provider

KENDAL COLLEGE

Applications for this apprenticeship are being processed by Kendal College

Contact

Penny Flaherty 01931 712238 stricklandarmspenrith@hotmail.co.uk

  • Hospitality Supervisor Level 3 
  • Functional Skills in Maths and English 

Apprenticeship standard

Hospitality supervisor

Level 3 (A level)

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