Level 3 Hospitality Supervisor The Strickland Arms
We are looking for a Level 3 Apprentice Hospitality Supervisor to join our small team. You will be supporting management to organise resources and supervise staff and as a key team member, delivering a high standard of customer service with accommodation, meal reservations, table service and bar management.
Closing date: 31 Aug 2022
Apprenticeship summary
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Wage
To be agreed upon appointment
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Working week
Varied shifts, flexible. TBC.
Total hours per week: 35.00
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Expected duration
18 months
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Possible start date
01 Sep 2022
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Date posted
28 Oct 2021
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC001784852
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Positions
1 available
Customer Service:
- Communicate effectively with customers
- Manage accommodation bookings
- Ensure delivery of a high standard of service
- Seek and respond to feedback
- Take orders, serve food and beverage and process payments
- Maintain close working relationships with all staff
Hospitality Supervision:
- Support the management team to deliver objectives
- Provide timely communication to management with regard to business operations
- Prepare service areas for business
- Run shifts
- Coordinate and motivate a team
- Prepare and manage staff rotas
- EPoS till reconciliation
- Oversee and report on stock levels for bar and housekeeping
- Check and report on maintenance of accommodation units
- Review and seek to improve operating practices
Requirements and prospects
Desired skills
- Communication and interpersonal skills
- Contribute positively as a team member
- Focus on meeting customer expectations
- Pays attention to detail
- Competent with use of EPoS, web-based booking systems, word processing and spreadsheets
- Work under pressure in a busy environment
Personal qualities
- Conscientious
- Dependable
- Personable
- Positive working attitude
- Seeks to deliver high standards
- Work flexible hours/days
Desired qualifications
- GCSE Maths & English (if not achieved, this will be done as part of your college course)
Future prospects
Subject to a successful completion of Apprenticeship, a full time position in the business.
About the employer
The Strickland Arms is a warm, sociable pub, located just outside Penrith, in the Eden Valley. We want our guests to have an enjoyable time with us whether they are staying in one of our six accommodation options, dining with us in the restaurant or sharing a few drinks with friends in the bar. We seek to provide a warm Cumbrian welcome and deliver efficient and friendly service.
Employer
The Strickland Arms
https://http//www.thestricklandarms.co.uk/
Address
Great Strickland
Penrith
CA10 3DF
Training
Training provider
KENDAL COLLEGE
Applications for this apprenticeship are being processed by Kendal College
Contact
Penny Flaherty 01931 712238 stricklandarmspenrith@hotmail.co.uk
- Hospitality Supervisor Level 3
- Functional Skills in Maths and English
Apprenticeship standard
Hospitality supervisor
Level 3 (A level)
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