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Food and Beverage Agent Apprenticeship Copthorne Hotel Effingham Park

Greeting customers, taking orders, serving food and beverages, and generally ensuring that customer needs are exceeded in all areas of F&B, including Meetings and Events, Bar, Room service, Club Lounge and Restaurant. Level 2 Apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jun 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    30 Jun 2022

  • Date posted

    01 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    6 available

Duties will include:

  • To set up & break down meeting rooms, as per the requests on the Banqueting Event Order
  • Ensuring that customer needs are exceeded
  • To adhere to and observe licensing regulations within the hotel
  • To ensure all cleaning and hygiene practices are carried out in line with standard operating procedures
  • To ensure the micros system is closed down before 2am
  • To ensure the bar area, still room, shelves, fridges and glasses are kept clean at all times
  • To check all mis-en-place is prepared and stock in the bars and fridges is kept clean
  • To undertaking closing and opening procedures correctly and efficiently
  • To ensure that all bills are charged correctly
  • To look after all our Meetings and Events guests, focusing on great customer service and anticipating their needs
  • To be responsible for the payment of bills when guests are ready to leave and closing of bills
  • To check and make reservations, making any necessary arrangements
  • To be able to upsell the Food and Beverage Outlets available to hotel guest and customers
  • To have good food and beverage product knowledge
  • To maintain a tidy Back of House, clearing as you go and taking ownership of these areas
  • To set up and clear buffets and ensure table maintenance throughout service in all areas of F&B Operations
  • To take room service orders over the telephone
  • To deliver room service trays and collecting in timely manner
  • To serve alcoholic and non-alcoholic beverages, correctly with garnishes and in polished glassware
  • To set up the meeting rooms as per the BEO and ensure excellent cleaning of these rooms
  • To set up the catering in the function rooms as per the BEO and ensure excellent presentation
  • To be well groomed and positive in line with the company policy
  • To be able to engage with team and guest alike
  • To implement promotions and upsell these in the bar and other F&B outlets

Human Resources:

  • Adhere to the company policies and procedures
  • Support the efficient organisation of work routines
  • Support the Company training and development plan
  • Attend internal and external training sessions as required
  • Ensure personal hygiene and grooming standards are maintained to the highest level
  • Be familiar with the Company Grievance and Disciplinary procedures
  • Support best practice employment legislation and practice
  • Hold and contribute to departmental meetings
  • Ensure dignity and respect in your department is always maintained

Health and Safety:

  • Adhere and comply to the Company, industry and legislative Health & Safety Policies and Standards
  • Promote and monitor Health & Safety standards within the department.
  • Pass internal H&S audits and achieve no less than 4/5 EHO food hygiene rating.
  • Ensure employee Health & Safety departmental training/certification
  • Ensure that all staff operate within a healthy and safe working environment
  • Adhere to the Fire Prevention and Evacuation practices
  • Report unsafe conditions, equipment or practices immediately
  • This is not intended to be an exhaustive list but is intended to be a working document in progress.

Requirements and prospects

Desired skills

We are seeking candidates with previous experience in 4*/5* hotels in a similar role.

You will have exceptional communication skills and demonstrable the ability to drive business and promote all of the services at the Hotel to a very high standard and deliver outstanding customer service.

Personal qualities

  • Communicate and interact effectively with colleagues, managers and guests
  • Ability to work as part of a team.
  • Willingness to undertake training
  • Ability to work under pressure and maintain professional throughout.
  • To uphold confidentiality at all times
  • Ability to work as an individual
  • Customer driven attitude
  • Takes pride in appearance
  • Willingness to learn and adapt to situations
  • Organised and methodical
  • Punctual
  • Friendly
  • Team player
  • Organised
  • Methodical
  • Takes pride in appearance
  • Learns on the fly

Desired qualifications

None required.

Future prospects

Following the apprenticeship, a career conversation will take place and assess next steps and the possibility for further opportunities.

About the employer

Copthorne Hotels Ltd - Employer Careers at Millennium Hotels and Resorts

At Millennium Hotels and Resorts, we want you to have a job that you love to talk about. Taking our people on a journey, we want you to be where you’re developed and challenged to be the very best you can be. As global leaders in hospitality, we believe in hiring the best people to deliver gold-standard service, quality and added value to our guests.

So, if you’re passionate, welcoming and always give that little bit extra – we have a role for you. Be part of our community Working with us feels like being part of a community that spreads across the world and takes care of it at the same time. Because when both our people and planet are cared for, we all succeed.

We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated. So, whether you work with us, journey with us, discover with us – we want to create impressions that will stay with you for a lifetime.

Why make us your next destination?

As part of our ongoing and rewarding mission, our increasingly diverse team is dedicated to achieving outstanding hospitality. Creating a memorable stay where everyone feels welcome starts with our team and workplaces – where you too can feel welcome and contribute your very best. Let’s journey together.


Copthorne Hotel Effingham Park


Copthorne Effingham Park Hotel

West Park Road


RH10 3EU

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Training provider


Applications for this apprenticeship are being processed by HIT Training Ltd


Vicky Williams 02393876392

Level 2 Hospitality Team Member apprenticeship standard, which includes:

  • Level 1 Functional Skills in maths and English

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to apply. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jun 2022