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Customer Service Apprentice Piroto Labelling Ltd

Our client is a small/medium sized company employing 40 + staff. Operating independently since 1987, they produce a wide variety of printed label and tag products for may well known companies.

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Closing date: 25 Jan 2022

Apprenticeship summary

  • Weekly wage

    £246.00

  • Working week

    Monday - Thursday 9am - 5.30pm, Friday 5pm finish

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    29 Jan 2022

  • Date posted

    25 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001782484

  • Positions

    1 available

Duties will include:

  • Processing orders
  • Making amendments to delivery requirements when needed
  • Ensuring queries are responded to in a timely manner
  • Monitoring stock usage and stock analysis
  • Updating the IT system with changes to accounts
  • Maintaining electronic customer files
  • Checking previous days dispatches to ensure deliveries due were on time
  • Contacting customers for feedback
  • Collating and sending samples
  • Raising trial sample forms
  • General housekeeping/ filing
  • Continually trying out new methods of working in order to develop processes and procedures

Requirements and prospects

Desired skills

  • IT literate
  • Good telephone manner
  • Good customer service

Personal qualities

  • Confident
  • Personable
  • Keen

Desired qualifications

C/4, equivalent or above in maths and English.

Future prospects

Possible future job.


About the employer

My client was establish over 40 years ago and was purchased by the current MD in 2003. Since then the company has continued to grow and be successful, increasing from £3m to over £6m sales per annum. They encourage everyone to work together as a team and have a very successful continuous improvement program which allows people to make improvements to the working environment without having to wait for management authority.

Employer

Piroto Labelling Ltd

Address

9

Pond Wood Close

Northampton

NN3 6RT

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Training

Training provider

STARTING OFF (NORTHAMPTON) LIMITED

Applications for this apprenticeship are being processed by Starting Off

Contact

Jessica Berrill 01604 622855 Jessica.berrill@startingoff.co.uk

You will complete a Customer Service Level 2 Practitioner apprenticeship qualification with 20% off the job training.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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