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Business Administration Apprentice Albany House Surgery

Every GP Practice needs an efficient team of administrators/receptionists who can ensure that every patient's experience is a positive one. This is an exciting opportunity to start a career in the Health Care sector as an Apprentice Business Administrator.

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Closing date: 15 Dec 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday.To include one evening surgery until 7pm. (Shifts to be confirmed)

    Total hours per week: 37.50

  • Expected duration

    16 months

  • Possible start date

    04 Jan 2022

  • Date posted

    25 Oct 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Job Responsibilities Administration:

To provide support to the administration team/Practice Manager including tasks such as:

  • Scan and file correspondence
  • Deal with incoming email requests from patients
  • Use the clinical system to identify patients requiring annual checks and send invitations
  • Answer telephone calls and either deal with the query or pass on to the appropriate person

Job Responsibilities: Reception

To provide patients with an efficient and effective telephone-based reception service which includes:

  • Making appointments
  • Giving routine tests results
  • Taking home visits requests
  • General enquires
  • Prescription queries
  • Filing
  • Dealing with tasks
  • To complete all associated administration in an accurate and timely manner
  • To provide outstanding customer care always, both internally and externally
  • To have thorough knowledge of all Practice procedures

Requirements and prospects

Desired skills

  • Good communication skills
  • Confident
  • Attention to detail
  • Hardworking
  • Good timekeeper
  • Good IT Skills
  • Personal motivation
  • Willing to work as part of a team

Personal qualities

  • Polite
  • Positive engagement, building relationships, questioning, and listening skills
  • Calm
  • Good written and verbal communication skills
  • Patience, empathy 

Desired qualifications

  • GCSE grade C/4 or above in maths and English or equivalent

Future prospects

  • Completion of the apprenticeship could lead to a permanent position at the practice

Things to consider

  • The employer could close the position earlier than stated
  • This apprenticeship is in a rural location
  • In your day to day work it will involve walking up and down stairs as the building is over 4 floors
  • Role involves answering to door to patients and making sure they are signposted to the correct waiting room

About the employer

Albany House Surgery is an excellent family practice. Our team works tirelessly to put our patients at the centre of everything that we do. Our doctors and nurses have specialist interests which enable them to offer care that would traditionally have been based in the hospital. The surgery takes part in the latest medical research and is well renowned for its training of doctors.


Albany House Surgery



Albany Terrace



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Training provider


Applications for this apprenticeship are being processed by Herefordshire Group Training Association


Charlotte Anderson Ilic 01905 330721

Business Administrator Level 3 Apprenticeship Standard:

  • Training through HWGTA normally comprises of five days per week in company with one day release as and when required at the closest training centre to your location, doing an appropriate course of study. Functional Skills maths, English (if required)
  • A monthly monitoring visit in company will also take place, during which we make ourselves available for discussion about any special training that may be useful to you, and to identify and resolve problems if they arise
  • At the end of your training period you will be put through to an end point assessment with an external verifier where you will showcase and evidence your knowledge, skills and behaviours
  • In addition, the training programme includes an optional 5-day team building residential course, usually held in April/May each year

Apprenticeship standard

Business administrator

Level 3 (A level)

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