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Customer Service – Café Apprentice Grimsby Minster

Grimsby Minster Café are searching for an enthusiastic and friendly person to become their new Apprentice. You will work in the newly refurbished café area, delivering exceptional customer service and assisting with all front of house activities.

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Closing date: 12 Dec 2021

Apprenticeship summary

  • Weekly wage

    £139.75

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working from Tuesday - Saturday, 08:30 - 15:00

    Total hours per week: 32.50

  • Expected duration

    15 months

  • Possible start date

    01 Jan 2022

  • Date posted

    21 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001781514

  • Positions

    1 available

As an Apprentice you will be trained and supported by the employer’s small, friendly team. You will be the first point of contact for customers entering the café.

Duties will include:

  • Greeting customers, taking orders and building relationships
  • Offering excellent service to create the best possible experience for customers
  • Responsible for all front of house café duties
  • Operating the till and handling payments
  • Speaking to suppliers and ordering stock
  • Product/stock rotation
  • Dealing with feedback and complaints
  • Assisting with marketing and updates to social media
  • Learning to reduce waste, and costs
  • Helping to maintain general cleanliness of the café

Full training and support will be provided.

As an apprentice you will work from the employer’s location at The Grimsby Minster, St. James’ Square, Grimsby, DN31 1EP and will be allocated a Trainer/Assessor who will visit you in the workplace. You will also receive full training and support from the employer’s small, friendly team who have a wealth of knowledge in this industry.


Requirements and prospects

Desired skills

  • Must be able to communicate effectively and work well within a small team
  • Basic knowledge of food hygiene
  • Friendly, approachable and enjoy talking to people
  • Work well under pressure

Personal qualities

  • Punctual
  • Reliable
  • Well presented
  • Willing to learn
  • Hard working

Desired qualifications

  • GCSE grade 3/D or above in maths and English or an equivalent qualification would be an advantage

Future prospects

  • Grimsby Minster are offering this Apprenticeship with the view of employing the successful candidate in a permanent role, with a long-term career in the industry

Things to consider

  • Grimsby Minster is located in the centre of town, on St. James’ Square, Grimsby, DN31 1EP.
  • Please check the employer’s location and ensure you would be able to report for work on a daily basis if successful

About the employer

The beautifully restyled Minster Café is open to welcome guests from Tuesdays to Saturdays, 09.30 to 14.30. Come and enjoy Stokes coffees, teas, cakes and light refreshments within our historic Minster, or outdoors in the revamped St. James Square on fine days.

Grimsby Minster is the church at the heart of our borough of North East Lincolnshire and is a church for everyone.  It is the place to which the town turns at moments of great joy and of great sadness, and we are proud to host civic services, the annual Service of Remembrance, as well as weddings, baptisms, and funerals.

But we are much more than that.  We are a church that welcomes all, whether for worship, for coffee, to get warm in the winter, for peace and quiet, to reflect, for music, for art, for prayer, for help, or for any other of the many reasons people have to visit our building. We are a church that cares about you

Employer

Grimsby Minster

Address

St James House

St James Square

Grimsby

DN31 1EP

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Training

Training provider

TEC PARTNERSHIP

Applications for this apprenticeship are being processed by Grimsby Institute of Further & Higher Education

Contact

Helena Gollings 01472311222 myapprenticeship@grimsby.ac.uk

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in maths and English (if applicable)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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