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Technical Support Apprentice Entigy Ltd

This friendly business in the Crewe area is looking to recruit a Technical Support Apprentice to work in their friendly team. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

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Closing date: 25 Jun 2022

Apprenticeship summary

  • Weekly wage

    £240.00

  • Working week

    Business hours are Monday - Friday 8.30am - 6.00pm, working hours to be confirmed

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    27 Jun 2022

  • Date posted

    21 Oct 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001781234

  • Positions

    1 available

Duties will include:

  • Provide 1st line technical support to our customers via telephone, email and remote access/control
  • Logging customer issues in our trouble ticketing software
  • Identify solutions for our customers' internet/email/hosting problems and escalate as required
  • Document customer issues with solutions for knowledge base
  • Maintain knowledge base for internal processes
  • Supporting employees with desktop hardware/software issues and escalate as required

Requirements and prospects

Desired skills

  • A friendly manner
  • Good written and oral communication skills is a necessity 
  • Keen interest in IT
  • Good customer service skills

Personal qualities

  • Enthusiastic energy
  • Keen to learn and improve
  • Punctual and reliable
  • Must be able to work as part of a team

Desired qualifications

  • Minimum of GCSE grade C/4 in maths and English or equivalent

Future prospects

  • To remain with the team and continue to grow with the business

About the employer

Here at Entigy we understand first-hand the obstacles faced by Finance Directors. During our 30+ years working as finance directors and accountants in a wide variety of sectors, we have personally endured the challenges that often prove to be the most time-consuming. As a result, we have been able to learn from these challenges to develop and innovate accountancy solutions and services that we could only once have dreamed of.

We take the time to understand your business and its financial processes to provide the most productive, efficient and accurate solutions that work for you. Ultimately, our mission is to give our clients the resources to make sense of the numbers and make time for solutions within their organisation.

Employer

Entigy Ltd

Address

521

West Street

Crewe

CW1 3PA

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Training

Training provider

TRAINING SYNERGY LIMITED

Applications for this apprenticeship are being processed by Training Synergy Limited

Contact

Helen Oakes 01270 500102 helen.oakes@escalla.co.uk

  • Level 3 Digital Support Technician Apprenticeship Standard

Apprenticeship standard

Digital support technician

Level 3 (A level)

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