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Business Administrator and Receptionist Apprentice Downing Street Group Practice

A friendly GP Surgery is seeking an ‘eager to learn’ and enthusiastic administrator and reception apprentice to join their busy and friendly team. They are keen to welcome a new team member who will be trained to provide support for the practice. This is a great opportunity to start your career in Business! APPLY NOW!

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Closing date: 04 Jul 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday with the occasional Saturday. Usually working either 8-4 or 10-6 depending on the rota

    Total hours per week: 37.20

  • Expected duration

    15 months

  • Possible start date

    05 Jul 2022

  • Date posted

    18 Oct 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Our reception team is extremely busy and patient need has increased during and since the start of the pandemic. We are keen to welcome an additional team member who will be trained to provide support.

Purpose of the role

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Duties include:

  • Maintaining and monitoring the practice appointment system
  • Booking appointments
  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the correct service
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Read code data on Emis
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patient’s healthcare records as necessary
  • Assist your team and management when required

Full training will be given in order to complete the above duties to the best of your ability.

This is a fantastic position and opportunity to start your career! APPLY BELOW!

Requirements and prospects

Desired skills

  • Good IT skills, including Office and Outlook skills
  • Good communication skills, both verbally and written
  • Problem solving
  • Attention to detail

Personal qualities

  • Friendly
  • Helpful
  • Team player
  • Organised
  • Polite
  • Confident

Desired qualifications

GCSE or equivalent maths and English (A*-C) or (9-4)

Future prospects

Downing Street Practice are huge supporters of the apprenticeship scheme and they're building for the future. There is availability for progression following the successful completion of the apprenticeship to continue your career in the business sector! There is likely to be a position as a receptionist at the end of the apprenticeship with the salary currently £9.18

About the employer

GP Practice providing medical care to the local community.


Downing Street Group Practice



Downing Street



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Training provider


Applications for this apprenticeship are being processed by Boom Training Ltd


Lilly Spake 02380004210

Level 3 Business Administrator Standard, which includes:

  • Functional Skills Level 2 in maths and English if required 
  • Excellent Work Experience 
  • End-Point Assessment (EPA)
  • You will be assigned a personal tutor to help guide you through your apprenticeship and your training will be 100% completed in the workplace
  • Business Administrator Apprenticeship Certificate from the Institute for Apprenticeships and Technical Education (IfATE).

Apprenticeship standard

Business administrator

Level 3 (A level)

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