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Customer Service Assistant Apprentice Switch Electrical

As a Customer Service Assistant working at Switch Electrical you will be responsible for making sure that all customers leave the building with having received great customer service and helping Switch Electrical it's journey of growth.

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Closing date: 01 Aug 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 8am to 5pm

    Total hours per week: 40.00

  • Expected duration

    53 weeks

  • Possible start date

    11 Aug 2022

  • Date posted

    15 Oct 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The perfect opportunity for a school leaver who wants to earn, while they learn.

What will you be doing?

  • Serving customers over the counter
  • Dealing with customers via the phone and online
  • Picking orders from the warehouse
  • Booking in deliveries, putting goods away, loading the van and keeping the whole branch tidy
  • Working as part of the internal branch team and network to ensure our customers receive the best service

Gain your Customer Service Level 2 NVQ Qualification and the experience of working in an award winning Electrical Wholesaler.

Requirements and prospects

Desired skills

  • Team working
  • Excellent customer service skills
  • Good verbal and written communication skills
  • Organisational skills 

Personal qualities

  • Self motivated
  • Patience
  • Good listening skills
  • Willingness to learn
  • Attentiveness
  • Attention to detail

Desired qualifications

  • GCSE or similar qualification in Maths and English (A* - C, 9 - 4) is desirable but not essential as this can be provided during the apprenticeship. 

Future prospects

What is the expected career progression after this apprenticeship?

Switch Electrical are renowned for promoting within, almost all our branch managers started as branch apprentices.

On successful completion of your program, with hard work, you will have opportunities to progress into the following roles:

  • Full time Sales Assistant
  • Assistant Manager
  • Account Manager
  • Branch Manager

Things to consider

Apprentice Incentives:

  • Monthly bonus scheme
  • Staff days out
  • 3 monthly salary increase (Subject to satisfactory perfomance)
  • Uniform provided
  • Please research the location of the workplace and make sure you can commute to the workplace easily

About the employer

Switch Electrical is a leading electrical wholesaler supplying quality branded electrical products to the trade and industry.

We operate in a buoyant, exciting and growing marketplace and we are seeking to expand our team of exceptionally talented employees.

We want to attract the best and brightest people in our Industry - and when we do, we want to retain and develop them.

We pride ourselves on our ability to nurture, motivate and reward our people.  We offer a wide range of great benefits from day one, that fully reflect your skills, experience and qualifications, and as you develop your confidence will too.


Switch Electrical


Unit 2

Chaucer Street



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Training provider


Applications for this apprenticeship are being processed by Steadfast Training


Joseph Pearson 07487 643115

  • Level 2 Diploma in Customer Service Skills
  • Functional Skills Maths and English Level 1/2 if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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